--- title: "HAC5988 TOWER HAMLETS SINGLE HOMELESS HOSTELS" ocid: "ocds-h6vhtk-046f9a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046f9a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-046f9a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-046f9a.json" source: "Find A Tender Service" current_stage: "Award" buyer: "TOWER HAMLETS" published: "2025-10-14" --- # HAC5988 TOWER HAMLETS SINGLE HOMELESS HOSTELS Buyer: TOWER HAMLETS Current stage: Award OCID: ocds-h6vhtk-046f9a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046f9a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-046f9a.json) ## Summary The London Borough of Tower Hamlets has completed a procurement process titled "HAC5988 Tower Hamlets Single Homeless Hostels," with a focus on social work services with accommodation. This tender encompassed various lots to provide housing-related support services for 341 single homeless people across the Borough, with contracts delivered through five different units. The process featured an open procurement method allowing for competitive tendering across multiple lots, with organisations aimed at providing medium to high support services, as well as complex needs hostels within London, UK. Key dates of signing contracts ranged mostly around September 2024, with some as recent as February 2025. The contracts have a period of 3 years, with possible extensions, indicating flexibility in continuity and sustainability of services. The opportunities for business growth are significant in this sector, engaging both large organisations and SMEs, such as The Salvation Army Trustee Company and Providence Row Housing Association, which were awarded contracts. The tender offers detailed opportunities for providers to manage housing facilities, offering room for comprehensive service expansion. This contract would be especially appealing to businesses versed in social services, housing support, and community welfare sectors, offering extensive service scope across various accommodation types. Businesses capable of delivering 24/7 support, with a structured workforce and operational flexibility, would find this a lucrative opportunity to enhance their portfolio and make a substantial impact within the community services industry. ## Notice The London Borough of Tower Hamlets is inviting tenders for the provision of Single homeless Hostels. Integrated Commissioning is seeking to competitively tender five new contracts for the delivery of this housing related support (HRS) services for 341 single homeless people across the Borough. This Tender consist of 5 Lots * Lot 1 Medium-High Support Male Only (Founders House, 123 units) * Lot 2 Medium-High Support Female Only (Riverside House, 60 units) * Lot 3 High-Complex Support Mixed Hostel (minimum of 87 units) Bidder must have own building/buildings to deliver the support service from * Lot 4 CQC Registered Male Only Wet Hostel (minimum of 35 units) Bidder must have own building/buildings to deliver the support service from * Lot 5 Long-stay Mixed Hostel with Support (minimum of 33 units) Bidder must have own building/buildings to deliver the support service from. The contract period is 3 years with three optional 1 yr extensions. ### Lot Information Medium-High Support Male Only The provider will offer 123 units of supported accommodation for men. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies. Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months). Lot 2 Medium-High Support Female Only (Riverside Complex) The provider will offer 60 units of supported accommodation for women. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3-5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months). Lot 3 High-Complex Support Mixed Hostel The provider will offer a minimum of 87 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months). Lot 4 CQC Registered Male Only Wet Hostel The provider will offer a minimum of 35 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. In addition the service will need to provide 25 enhanced cleaning/ personal care type hours to respond to service user needs Out of hours cover will be available to the staff in the support service at times of emergencies. Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months). Lot 5 Long-stay Mixed Hostel with Support The provider will offer a minimum of 33 units of supported accommodation for men and women in a building or buildings identified by the bidder. The support service will be provided 24 hours a day, seven days a week, for 365 days a year. A core service should be available between the hours of 9 am in the morning until 11 pm in the evening with waking night cover able to respond to emergencies in the evening until 9 am in the morning. There will be a minimum of two staff on shift at any one time across the service. Residents will receive a minimum of 3- 5 flexible hours of support to each week. Out of hours cover will be available to the staff in the support service at times of emergencies Renewal: 36 months with the option to extend for up to an additional 36 months in three increments of 12 months (36 months + 12 months + 12 months + 12 months). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/065390-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Oct 2025 | | Submission deadline | 17 Jul 2024 | | Future notice date | Not specified | | Award date | 23 Sep 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £19,466,869 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | TOWER HAMLETS | | Locality | LONDON | | Post town | East London | | Postcode | E14 2BG | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Whitechapel | | Westminster constituency | Bethnal Green and Stepney | | Delivery location | TLI London, TLI42 Tower Hamlets | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | PROVIDENCE ROW HOUSING ASSOCIATION; THE SALVATION ARMY TRUSTEE | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85311000 - Social work services with accommodation - 98000000 - Other community, social and personal services ## Release History - 14 Oct 2025 at 18:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/065390-2025 - 13 Jun 2024 at 01:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018258-2024 ## Notice URLs - http://www.towerhamlets.gov.uk - https://www.londontenders.org/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-046f9a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-046f9a.json.