---
title: "YAS 277 2023_24 999 & NHS111 Remote Clinical Support"
ocid: "ocds-h6vhtk-047185"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047185"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047185.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047185.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "YORKSHIRE AMBULANCE SERVICE NHS TRUST"
published: "2024-06-20"
---

# YAS 277 2023_24 999 & NHS111 Remote Clinical Support

Buyer: YORKSHIRE AMBULANCE SERVICE NHS TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-047185

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## Summary

The Yorkshire Ambulance Service NHS Trust is planning to engage potential providers for a sub-contracted service to provide clinical assessment for 999 and NHS111 calls in the Yorkshire & Humber region. The procurement involves developing a strategic collaboration to ensure patients receive appropriate care, starting on 1st April 2025 with an initial contract of two years and possible one-year extension.

This tender presents an opportunity for businesses in the health services industry providing clinical assessment support. Companies offering telephone clinical assessment services and onward navigation for lower acuity emergency calls would be well-suited to compete. The procurement process is at the planning stage and will require providers to deliver high-quality clinical resources and tactical resilience to support the regional ambulance services.

## Notice

Yorkshire Ambulance Service NHS Trust (YAS) is seeking to engage with potential providers to develop our future approach to sub-contracting additional clinical assessment support for the 999 and NHS111 services in Yorkshire & Humber. YAS intends to procure a sub-contracted service to provide telephone clinical assessment and onward navigation for a proportion of lower acuity 999 & 111 calls, aiming to ensure patients get the most appropriate care at the earliest opportunity. The sub-contracted service would be a long-term strategic collaboration with YAS, providing responsive high quality clinical assessment resource and tactical resilience to the 999 and NHS111 services. The proposed service would commence on 1st April 2025, with an initial contract length of two years (24 months) and an optional extension of one year (12 months).

### Lot Information

Lot 1

Yorkshire Ambulance Service NHS Trust (YAS) provide the Urgent & Emergency Ambulance Service (999) and the NHS111 service for the Yorkshire & Humber Region. Rising demand, increasing acuity, and the expansion of community urgent pathways and ED alternatives has placed an even greater emphasis on the role of 999 and NHS111 to provide robust remote clinical assessment and navigation at scale. YAS 999 and NHS111 services have historically been distinct, maintaining separate clinical hubs, separate systems and separate resilience arrangements. Both services offer remote triage, clinical assessment and onward navigation for patients with urgent and emergency care needs; aiming to ensure patients get the most appropriate care at the earliest opportunity. During 2024/25 and 2025/26 YAS is undertaking a transformation programme to develop an Integrated Clinical Assessment Service (CAS) across 999 and NHS111. This aims to streamline triage and care navigation processes, provide a more consistent response to patients and make the best use of our clinical resource. 

Over recent years, YAS services have regularly collaborated with system partners for external support to bolster our ability to offer prompt clinical assessment - including sub-contracts, partnership arrangements and service pilots. As the Trust progresses with the development of its Integrated CAS we are seeking to sub-contract an external clinical service partner to provide remote clinical assessment for a proportion of NHS111 callers and low acuity 999 calls (cat 3-5). The scope and focus of the sub-contracted service will change over time, requiring collaboration and flexibility to support the current needs of both services and continue to evolve over time to support the single Integrated CAS. 

Yorkshire Ambulance Service NHS Trust (YAS) is seeking to engage with potential providers to develop our future approach to sub-contracting additional clinical assessment support for the 999 and NHS111 services in Yorkshire & Humber. YAS intends to procure a sub-contracted service to provide telephone clinical assessment and onward navigation for a proportion of lower acuity 999 & 111 calls, aiming to ensure patients get the most appropriate care at the earliest opportunity. The sub-contracted service would be a long-term strategic collaboration with YAS, providing responsive high quality clinical assessment resource and tactical resilience to the 999 and NHS111 services. All calls referred to the service will have first received a non-clinical triage using NHS Pathways or AMPDS, with 999 calls also being screened by a YAS clinical navigator, to ensure that calls are appropriate for transfer and have a high probability of being successfully resolved by a remote clinician. 

* The proposed service would commence on 1st April 2025, with an initial contract length of two years (24 months) and an optional extension of one year (12 months). 
* YAS are seeking a single sub-contractor to operate on a Yorkshire and Humber level, managing referral volumes of ca. 70,000 calls per year (approximately 18,000 999 calls & 52,000 NHS111 calls) 
* The intended case mix will span a range of lower acuity urgent calls, requiring the sub-contracted service to operate a multi-disciplinary model including a combination of General Practitioner, Nursing and/or Allied Health Professional staffing. 
* The service would require technical infrastructure consistent with the national Integrated Urgent Care Specification, including call recording, ITK messaging, capability to interrogate the Directory of Services and make onward referrals & direct bookings 
* As a strategic collaboration the service will work flexibly with YAS services to adapt service models over time with a shared aim to use the totality of the YAS and sub-contracted resource to achieve the best possible patient outcomes. Additional information: This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Bid documents will be shared on the Atamis procurement portal. If not already registered, please register on Atamis as a supplier here:
https://health-family.force.com/s/Welcome

If needed, please access Supplier user guide here:
https://services.atamis.co.uk/docs/Supplier_User_Guide.pdf

Link to Atamis support is: 
support-health@atamis.co.uk (Phone 029 2279 0052) 

Interested parties are invited to attend a market engagement event on the 25th July 2024. Please email yas.procurement@nhs.net if you wish to receive an invitation to the event. Format for which (i.e. Teams or face to face) yet to be agreed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019051-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2024 |
| Submission deadline | Not specified |
| Future notice date | 4 Nov 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE AMBULANCE SERVICE NHS TRUST |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF2 0XW |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE45 Wakefield |
| Local authority | Wakefield |
| Electoral ward | Wrenthorpe and Outwood West |
| Westminster constituency | Wakefield and Rothwell |
| Delivery location | TLE4 West Yorkshire |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 20 Jun 2024 at 13:15 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019051-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://services.atamis.co.uk/docs/Supplier_User_Guide.pdf
- https://www.yas.nhs.net

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047185. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047185.json.