---
title: "N/A"
ocid: "ocds-h6vhtk-0471de"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0471de"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0471de.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0471de.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SSE PLC"
published: "2025-03-11"
---

# N/A

Buyer: SSE PLC  
Current stage: Award  
OCID: ocds-h6vhtk-0471de

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0471de)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0471de.json)

## Summary

SSE plc, a prominent electricity provider based in the UK, has completed the procurement process for the contract titled "FW Services Customer Contact Centre Support Multi Site 1128." This project falls under the industry category of call centre services and is located in the United Kingdom. The procurement stage is at the award phase, with the contract having been signed on 27th February 2025. The procurement method used is a selective procedure, specifically a negotiated procedure with prior call for competition. Key participants include SSE plc as the buyer and Ant Marketing Limited as the supplier.

This tender offers substantial opportunities for businesses specialising in call centre operations, particularly those adept at handling emergency calls and severe weather event scenarios. The contract requires the provision of additional call handling agents and managers to ensure optimal service levels during peak times. Businesses with robust infrastructure to support rapid scalability in operations, especially those with experience in handling high call volumes during emergencies, will find this tender promising for growth. Companies that can meet the requirements for on-demand trained personnel and seamless integration with existing call centre operations are well-suited to compete effectively in this procurement process.

## Notice

provision of additional call handling Agent to support SSE call centre operations and provide ad hoc agents to cover severe weather events

### Lot Information

Lot 1

provision of 10 full time additional call handling agents, and 1 team manager to support SSE call centre operations and supply ad hoc agents to cover severe weather events

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008664-2025 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2025 |
| Submission deadline | 22 Jul 2024 |
| Future notice date | Not specified |
| Award date | 27 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SSE PLC |
| Locality | PERTH |
| Post town | Perth |
| Postcode | PH1 3AQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM02 Perth and Kinross, and Stirling |
| Local authority | Perth and Kinross |
| Electoral ward | Perth City North |
| Westminster constituency | Perth and Kinross-shire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ANT MARKETING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 11 Mar 2025 at 10:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008664-2025
- 21 Jun 2024 at 13:26 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019181-2024

## Notice URLs

- https://sse.app.jaggaer.com/web/index.html
- https://www.acas.org.uk/
- https://www.sse.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0471de. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0471de.json.