---
title: "Revenues and Housing Benefits Processing Support Service"
ocid: "ocds-h6vhtk-0472a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0472a0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0472a0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0472a0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HARROW"
published: "2025-01-15"
---

# Revenues and Housing Benefits Processing Support Service

Buyer: LONDON BOROUGH OF HARROW  
Current stage: Award  
OCID: ocds-h6vhtk-0472a0

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## Summary

The London Borough of Harrow has completed the procurement process for a "Revenues and Housing Benefits Processing Support Service." This service contract, identified by the code DN717009, falls under the 'Administration services' category (CPV code: 75100000) and is essential for the electronic processing of Council Tax, Benefits, Housing Benefit Overpayments, and Business Rates. The open procurement method was applied, and the contract was awarded to Capita Business Services Ltd for a total value of £9,551,662 GBP, with the contract signed on 12 December 2024. The service will cover the region of the United Kingdom and will span five years, with options for extension up to an additional four years. The procurement stage was successfully completed, fulfilling all criteria regarding quality, social value, and price.

This procurement presents significant business growth opportunities, particularly for companies specialising in electronic administrative services. The long-term nature of the contract, with potential renewals, can provide sustained business benefits and stability. Large-scale providers, particularly those with capabilities in managing complex administrative functions electronically and adhering to high standards of quality and social value, are well-suited to compete in similar tenders. This contract highlights the demand for efficient and technology-driven service delivery, providing an avenue for businesses to showcase their expertise in the public sector.

## Notice

Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.

### Lot Information

Lot 1

The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.

Options: The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year.

Renewal: The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001295-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jan 2025 |
| Submission deadline | 31 Jul 2024 |
| Future notice date | Not specified |
| Award date | 12 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £9,200,000 |
| Awards value | Not specified |
| Contracts value | £9,551,662 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HARROW |
| Locality | HARROW |
| Post town | Harrow |
| Postcode | HA3 8FL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Harrow |
| Electoral ward | Kenton West |
| Westminster constituency | Harrow East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA BUSINESS SERVICES |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services

## Release History

- 15 Jan 2025 at 09:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001295-2025
- 26 Jun 2024 at 07:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019494-2024

## Notice URLs

- http://www.harrow.gov.uk
- http://www.londontenders.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0472a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0472a0.json.