---
title: "National Cancer Patient Experience Survey 2025-2029"
ocid: "ocds-h6vhtk-047323"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047323"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047323.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047323.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-01-31"
---

# National Cancer Patient Experience Survey 2025-2029

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-047323

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047323)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047323.json)

## Summary

The procurement process for the National Cancer Patient Experience Survey 2025-2029, conducted by NHS England, has reached the contract award stage. The contract, classified under CPV code 79311000 (Survey services), involves preparing survey materials, sending and managing questionnaires, and producing outputs for the survey. NHS England, located at 7-8 Wellington Place, Leeds, UK, awarded the contract to Picker Institute Europe. The tender utilised an open procurement method and was awarded on 31 January 2025, valued at £3,050,190. The project is set to primarily operate in Leeds.

This tender presents significant opportunities for businesses specialising in survey services and data management, particularly those experienced with mixed-mode methodologies and enhancing online survey response rates. Companies with innovative methodologies for improving patient feedback and supporting healthcare improvements will find this contract beneficial. Small and medium-sized enterprises (SMEs) with expertise in this sector can leverage this opportunity to showcase their capabilities and contribute to the NHS's cancer care objectives, thereby fostering business growth and establishing long-term partnerships with a prominent healthcare organisation.

## Notice

The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a 'mixed mode' methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online.

The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."

### Lot Information

Lot 1

The 2025-2029 contract will include preparation of the survey materials; sending out questionnaires; receiving and managing responses and producing outputs. The survey currently uses a 'mixed mode' methodology. Questionnaires are sent by post and two reminder letters are sent to non-responders. Each letter includes information about how to complete the questionnaire online.

The current survey results are actively used by providers, Cancer Alliances and charities to identify where care is working well and how NHS cancer services across England can be improved. The survey supports the objectives set out in "Achieving world-class cancer outcomes: a strategy for England 2015-2020" and the NHS Long Term Plan Implementation Framework which explains that "Cancer Alliances will need to set out how the plans will address unwarranted variation, improve patient experience, and be supported by appropriate workforce."

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003315-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Sep 2024 |
| Award date | 31 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £3,050,190 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PICKER INSTITUTE EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services

## Release History

- 31 Jan 2025 at 14:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003315-2025
- 27 Jun 2024 at 15:32 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019718-2024

## Notice URLs

- http://pickereurope.org
- https://health-family.force.com/s/Welcome
- https://www.england.nhs.uk/
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047323. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047323.json.