---
title: "5679 Provision of a Victim Gateway Service"
ocid: "ocds-h6vhtk-047a4b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047a4b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047a4b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047a4b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE, FIRE AND CRIME COMMISSIONER FOR STAFFORDSHIRE"
published: "2025-02-20"
---

# 5679 Provision of a Victim Gateway Service

Buyer: POLICE, FIRE AND CRIME COMMISSIONER FOR STAFFORDSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-047a4b

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## Summary

The procurement process for the "Provision of a Victim Gateway Service" is being managed by the Police, Fire and Crime Commissioner for Staffordshire. This initiative falls under the industry category of "Other community, social and personal services" and is geographically focused on Staffordshire and Stoke-on-Trent (region UKG2). The process has progressed through the planning and tender stages and reached the award stage. The contract, valued at £2,981,204, was signed on 16 January 2025. The procurement method used was an open procedure, ensuring transparency and competition, with the tender period ending on 7 October 2024 at 17:00 hours. Key elements of this service include a gateway into support services for victims, coping and recovery support, awareness-raising initiatives, and a responsive framework for major incidents of crime.

This tender presents significant opportunities for businesses specialising in community, social, and personal services, particularly those experienced in providing support to crime victims. SMEs are notably well-suited given the scale and nature of the awarded contract to Victim Support, which indicates a preference for bespoke and tailored service delivery. Businesses with capabilities in offering triage assessments, emotional and practical support, and specialized services for domestic and sexual abuse victims stand to benefit substantially. Additionally, engaging in this contract allows businesses to enhance their profiles by contributing to public safety and welfare, fostering improved community relations, and potentially securing future commissions within the public sector.

## Notice

The Staffordshire Commissioner for Police, Fire and Rescue and Crime (The Commissioner) has commissioned a free, effective, tailored, Staffordshire Victim Gateway Service to be delivered across Staffordshire and Stoke-on-Trent, which will help victims cope and recover from the impact of crime and live fulfilling, independent lives, regardless of whether the crime has been reported to the police or not. The service will comprise of the following elements:* A gateway service or "front door" into support services for victims;* A cope and recover support service for victims;* Awareness raising for professionals and the community;* Response to Major Incidents of Crime.

### Lot Information

Lot 1

The Staffordshire Commissioner for Police, Fire and Rescue and Crime (The Commissioner) has commissioned a free, effective, tailored, Staffordshire Victim Gateway Service to be delivered across Staffordshire and Stoke-on-Trent, which will help victims cope and recover from the impact of crime and live fulfilling, independent lives, regardless of whether the crime has been reported to the police or not. The service will comprise of the following elements:* A gateway service or "front door" into support services for victims;* A cope and recover support service for victims;* Awareness raising for professionals and the community;* Response to Major Incidents of Crime.

Renewal: plus 12, plus 12

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006111-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Feb 2025 |
| Submission deadline | 7 Oct 2024 |
| Future notice date | 2 Jul 2024 |
| Award date | 16 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,015,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,981,204 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE, FIRE AND CRIME COMMISSIONER FOR STAFFORDSHIRE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | TLG2 Shropshire and Staffordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VICTIM SUPPORT |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 20 Feb 2025 at 11:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006111-2025
- 2 Sep 2024 at 14:27 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027969-2024
- 3 Jul 2024 at 14:23 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/020323-2024

## Notice URLs

- https://sell2.in-tend.co.uk/blpd/home
- https://sell2.in-tend.co.uk/blpd/publictenders
- https://www.staffordshire-pfcc.gov.uk

## Provenance

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