---
title: "Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area"
ocid: "ocds-h6vhtk-047a56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047a56"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047a56.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047a56.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEATH PORT TALBOT COUNTY BOROUGH COUNCIL"
published: "2025-02-25"
---

# Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

Buyer: NEATH PORT TALBOT COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-047a56

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## Summary

Neath Port Talbot County Borough Council is overseeing a tender for the "Provision of a Call Monitoring Service and a Mobile Response Service" in the Neath Port Talbot Unitary Authority Area, focusing on community health services. The tender is currently in the active stage, with the deadline for submissions set for 25 November 2024. The procurement comprises two lots: Lot 1 for a Call Monitoring Service and Lot 2 for a Mobile Response Service. Both lots aim to support greater independence and well-being for individuals in the community. The service area is designated as UKL17. The procurement will be conducted via an open procedure, requiring electronic submissions through the eTenderWales portal.

This tender presents significant opportunities for businesses specialising in community health services, particularly those experienced in technology-enabled care (TEC). Potential service providers should be prepared to offer innovative solutions to enhance independent living and reduce the strain on emergency services. Companies with expertise in integrated health responses, falls prevention, and community well-being are well-suited to compete. Furthermore, businesses capable of seamless collaboration between call monitoring and mobile response services could find this an excellent opportunity for growth and expanded service offerings within the public sector.

## Notice

See description of procurement

### Lot Information

Call Monitoring Service

Neath Port Talbot Council have made an award for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer. The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot. The Council has been informed there are no TUPE implications for this Lot. The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services. Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who: * is becoming increasingly frail * is at risk of falling * is struggling to cope at home, and may be regularly admitted to A&E/hospital * needs support when dealing with risks in the home such as fire or flood * has sensory or physical impairment * has special needs such as learning difficulties * has cognitive difficulties such as failing memory * is an informal or formal carer Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance.

Mobile Response Service

Neath Port Talbot Council has been unable to make an award for this Lot until longer term collaborative funding is secured.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007192-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Feb 2025 |
| Submission deadline | 25 Nov 2024 |
| Future notice date | 11 Sep 2024 |
| Award date | 27 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £836,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEATH PORT TALBOT COUNTY BOROUGH COUNCIL |
| Locality | PORT TALBOT |
| Post town | Swansea |
| Postcode | SA13 1PJ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL44 Neath Port Talbot |
| Local authority | Neath Port Talbot |
| Electoral ward | Aberavon |
| Westminster constituency | Aberafan Maesteg |
| Delivery location | TLL17 Bridgend and Neath Port Talbot |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GALW GOFAL |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 75200000 - Provision of services to the community
- 85000000 - Health and social work services
- 85323000 - Community health services
- 98000000 - Other community, social and personal services

## Release History

- 25 Feb 2025 at 16:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007192-2025
- 25 Oct 2024 at 08:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034606-2024
- 3 Jul 2024 at 15:18 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/020338-2024

## Notice URLs

- http://www.npt.gov.uk
- https://etenderwales.bravosolution.co.uk/home.html
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0274

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047a56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047a56.json.