---
title: "Primary Care IT / Digital Transformation Support Service - Humber and North Yorkshire ICB"
ocid: "ocds-h6vhtk-047af6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047af6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047af6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047af6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HUMBER & NORTH YORKSHIRE ICB"
published: "2024-11-12"
---

# Primary Care IT / Digital Transformation Support Service - Humber and North Yorkshire ICB

Buyer: NHS HUMBER & NORTH YORKSHIRE ICB  
Current stage: Award  
OCID: ocds-h6vhtk-047af6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047af6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047af6.json)

## Summary

NHS Humber and North Yorkshire Integrated Care Board (ICB) is seeking to commission Primary Care IT / Digital Transformation Support Services through an open procurement process. The contract, titled "Primary Care IT / Digital Transformation Support Service - Humber and North Yorkshire ICB," focuses on computer support services within the UKE1 and UKE2 regions. The procurement stage is complete, with the award announced on 12 November 2024 and the contract signed on 8 October 2024. The primary contact for the buying organisation is NHS Humber & North Yorkshire ICB, based in Willerby. The procurement method utilised was the open procedure, aimed at securing a supplier that can provide a quality-focused, resilient service model operating sustainably and innovatively.

This tender offers substantial opportunities for businesses in the IT and digital transformation sector, particularly those capable of delivering robust, 24/7 support services and secure management of systems and infrastructure. Companies specialising in proactive support with proven incident management processes would find this contract beneficial for business growth. The project emphasises innovation, cost-effective strategies for service improvement, and financial efficiency, making it an appealing opportunity for SMEs like N3i Limited, the winning supplier. Such businesses can leverage this tender to showcase their expertise in supporting critical NHS services and contributing to the NHS transformation agenda.

## Notice

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Primary Care IT / Digital Transformation Support Services through an open procurement process. The preferred Bidder will be required to demonstrate that they can provide and deliver a quality focussed and resilient service model which operates in a sustainable, innovative and flexible way, ensuring service user satisfaction throughout. The service will be required to: * Ensure that any transfer and transition of services is effectively managed to ensure a continuation of the existing level of service provision and to prevent de-stabilising the delivery of clinical services; * Ensure that Services are supported on a 24/7 basis as appropriate to requirement; * Ensure that all systems, and associated infrastructure, are securely operated and maintained; * Ensure a proactive support service is available, supporting a clinically essential service, with robust incident management processes; * Propose innovative and cost-effective strategies to address service improvement and sustainability and /or create financial efficiencies; and * Fully understand all local and national requirements and work closely with the ICB to help them plan better; to discharge their statutory duties; and exploit technology and systems in support of the challenging NHS transformation agenda.

### Lot Information

Lot 1

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Primary Care IT / Digital Transformation Support Services through an open procurement process. The preferred Bidder will be required to demonstrate that they can provide and deliver a quality focussed and resilient service model which operates in a sustainable, innovative and flexible way, ensuring service user satisfaction throughout. The service will be required to: * Ensure that any transfer and transition of services is effectively managed to ensure a continuation of the existing level of service provision and to prevent de-stabilising the delivery of clinical services; * Ensure that Services are supported on a 24/7 basis as appropriate to requirement; * Ensure that all systems, and associated infrastructure, are securely operated and maintained; * Ensure a proactive support service is available, supporting a clinically essential service, with robust incident management processes; * Propose innovative and cost-effective strategies to address service improvement and sustainability and /or create financial efficiencies; and * Fully understand all local and national requirements and work closely with the ICB to help them plan better; to discharge their statutory duties; and exploit technology and systems in support of the challenging NHS transformation agenda.

Options: Contract period is 60 months with the option to extend by 24 months. The estimated value (II.2.6) value excluding VAT - is based on a total period of 84 months, should the option to extend be exercised.

Renewal: Contract period is 60 months with the option to extend by 24 months. The estimated value (II.2.6) value excluding VAT - is based on a total period of 84 months, should the option to extend be exercised.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036649-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2024 |
| Submission deadline | 23 Aug 2024 |
| Future notice date | Not specified |
| Award date | 7 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,823,995 |
| Lots value | £31,823,995 |
| Awards value | Not specified |
| Contracts value | £31,753,988 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | WILLERBY |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE1 East Yorkshire and Northern Lincolnshire, TLE2 North Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | N3I |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services
- 72610000 - Computer support services

## Release History

- 12 Nov 2024 at 18:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036649-2024
- 5 Jul 2024 at 10:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020549-2024

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://humberandnorthyorkshire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047af6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047af6.json.