---
title: "Cloud Based CRM System"
ocid: "ocds-h6vhtk-047b31"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047b31"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047b31.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047b31.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED KINGDOM ATOMIC ENERGY AUTHORITY"
published: "2025-02-06"
---

# Cloud Based CRM System

Buyer: UNITED KINGDOM ATOMIC ENERGY AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-047b31

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047b31)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047b31.json)

## Summary

The United Kingdom Atomic Energy Authority (UKAEA) issued a tender for a cloud-based Customer Relationship Management (CRM) system, classified under CPV code 48445000, within the "goods" procurement category. The primary location for service delivery is at Culham, Oxfordshire (region UKJ). This procurement, following an open procedure, has recently reached the award stage with Prodo Digital Marketing Ltd being appointed as the supplier. The contract, valued at approximately £300,000, was signed on 13th January 2025 and spans an initial period of two years with potential extensions for up to five years.

This tender provides significant growth opportunities for technology firms specialising in CRM solutions, SaaS providers, and companies in the digital marketing space. The contract demands flexibility and minimal configuration, making it suitable for firms with robust, adaptable SaaS solutions. The involved CRM system will play a crucial role in the UKAEA’s Business Development Department, working with diverse stakeholders, thus offering the potential for extended collaborations and additional service provisions. Small and medium-sized enterprises (SMEs) with expertise in CRM systems stand to benefit the most from such opportunities, especially considering the built-in flexibility for additional licences and business areas over the contract's lifecycle.

## Notice

The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities for collaborations, commercial deals, and inward investment opportunities. Its external stake holders include funding agencies, academic and research institutions, public and private sector entities in the UK and abroad. Flexibility to add additional users/licences and other business areas has been built into the life of the contract on a co-termed basis. Awarded value excludes VAT and is based on initial licence purchases of two years, extensions of two + one and mobilisation.

### Lot Information

Lot 1

The UKAEA is competed for a CRM solution that required minimal configuration. The tool will be mainly used by the Business Development Department (BD) of the UKAEA. BD works with internal and external stakeholders to identify opportunities for collaborations, commercial deals, and inward investment opportunities. Its external stake holders include funding agencies, academic and research institutions, public and private sector entities in the UK and abroad. Flexibility to add additional users/licences and other business areas has been built into the life of the contract on a co-termed basis. Additional information: This is an award notice only after completion of a Find a Tender compliant exercise and not a call to competition.

Options: 2+2+1 = 5 years

Renewal: 2+2+1= 5 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003948-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Feb 2025 |
| Submission deadline | 6 Aug 2024 |
| Future notice date | Not specified |
| Award date | 13 Jan 2025 |
| Contract period | Not specified |
| Recurrence | 5 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | £220,000 |
| Awards value | Not specified |
| Contracts value | £300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED KINGDOM ATOMIC ENERGY AUTHORITY |
| Locality | ABINGDON |
| Post town | Oxford |
| Postcode | OX14 3DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | South Oxfordshire |
| Electoral ward | Sandford & the Wittenhams |
| Westminster constituency | Didcot and Wantage |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRODO DIGITAL MARKETING |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 6 Feb 2025 at 12:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003948-2025
- 25 Jul 2024 at 14:04 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023261-2024
- 5 Jul 2024 at 13:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020636-2024

## Notice URLs

- http://www.gov.uk/government/organisations/uk-atomic-energy-authority
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=83434&B=UKAEA
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/72814
- https://www.gov.uk/government/organisations/uk-atomic-energy-authority

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047b31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047b31.json.