--- title: "Factoring Software System" ocid: "ocds-h6vhtk-047b3b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047b3b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047b3b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047b3b.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE WHEATLEY HOUSING GROUP LIMITED" published: "2024-07-05" --- # Factoring Software System Buyer: THE WHEATLEY HOUSING GROUP LIMITED Current stage: Planning OCID: ocds-h6vhtk-047b3b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047b3b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047b3b.json) ## Summary The Wheatley Housing Group Limited is planning a procurement process for a Factoring Software System. The tender falls under IT services and aims to improve property management functions such as cost apportionment, billing, debt recovery, and customer communication. The total contract value is £400,000, and the tender is currently in the planning stage. The deadline for completion of the PIN Questionnaire is specified to be in the future, on September 2, 2024. This tender offers business growth opportunities for companies providing IT services, particularly in consulting, software development, and support. Businesses with expertise in property management software and solutions, debt recovery systems, and customer relationship management tools are well-suited to compete for this contract. The location for the procurement is Glasgow, United Kingdom, and interested parties can engage with The Wheatley Housing Group Limited for further details through their procurement contact point or the provided website links. ## Notice Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s). ### Lot Information Lot 1 Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors' letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/020652-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Jul 2024 | | Submission deadline | Not specified | | Future notice date | 1 Sep 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE WHEATLEY HOUSING GROUP LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G1 1HL | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Anderston/City/Yorkhill | | Westminster constituency | Glasgow East | | Delivery location | TLM82 Glasgow City | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 5 Jul 2024 at 14:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/020652-2024 ## Notice URLs - http://www.wheatley-group.com - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000771743 - https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=771743 - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10306 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047b3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047b3b.json.