---
title: "Enterprise CRM Development and Maintenance"
ocid: "ocds-h6vhtk-047c25"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047c25"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047c25.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047c25.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SHEFFIELD HALLAM UNIVERSITY"
published: "2024-07-22"
---

# Enterprise CRM Development and Maintenance

Buyer: SHEFFIELD HALLAM UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-047c25

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047c25.json)

## Summary

Sheffield Hallam University (SHU) has awarded a contract for the development and maintenance of its Enterprise Customer Relationship Management (CRM) platform. The tender falls under the industry category of IT services: consulting, software development, Internet and support (CPV code: 72000000). The primary location for the services is in the Yorkshire and the Humber region, more specifically in Sheffield. This procurement, valued at £1,627,958.04 for the July 22nd, 2024 contract and £542,652.68 for the July 10th, 2024 contract, was done through a limited procurement method without prior publication of a call for competition. The project is now in the award/contract stage, highlighting its significance in maintaining and enhancing SHU's IT infrastructure to support staff and students.

This award presents significant business growth opportunities for IT service providers, particularly those specialising in CRM platform development and maintenance. Given the emphasis on self-service, case management, and student engagement functionalities, businesses excelling in cloud software and support, as well as those experienced in academic environments, would be well-suited to compete for such contracts. The primary contractor, Tribal Group, with its proprietary accelerators, had a distinct advantage due to specialised requirements, indicating a niche yet lucrative market for similar future contracts in higher education institutions.

## Notice

Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System.

### Lot Information

Cloud Software

The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison

Cloud Support

The University requires a CRM platform for thefollowing purposes: Self-service Case Management Knowledge Base Student Welfare Student Recruitment Schools and Colleges Liaison

### Procurement Information

Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. This current implementation will grow to meet demand and form the basis for further development of an integrated Enterprise System. The accelerators in use that underpin our business critical process and those that drive the CRM platform are written by and provided by Tribal as proprietary owner; they cannot be provided by a different supplier. To employ the use of different accelerators provided by a different supplier or to replace with bespoke development would take several years development work. This is not cost effective it would put at risk business critical processes. If the University were to change approach with an aim to move away from using Tribal accelerators, we would still need to keep them for several years whilst transitioning, so a direct award would still be required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022582-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,170,610 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD HALLAM UNIVERSITY |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 1WB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRIBAL GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Jul 2024 at 07:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022582-2024
- 10 Jul 2024 at 09:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021011-2024

## Notice URLs

- http://www.shu.ac.uk
- https://www.tribalgroup.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047c25. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047c25.json.