---
title: "COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service"
ocid: "ocds-h6vhtk-047ca2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047ca2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047ca2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047ca2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2025-04-11"
---

# COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-047ca2

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## Summary

Coventry City Council has awarded the contract for the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS) to Citizens Advice Mid Mercia. This procurement, falling under the health and social work services industry category, focuses on providing two key independent services for the Coventry area. Initially, the council attempted an open tender process in July 2024, which closed in September 2024 without receiving any suitable bids. Following this, a negotiated procedure without prior publication was conducted, resulting in the award on 11th April 2025. The contract, valued at £532,921, aims to meet the statutory duties and requirements specified by the council and is now actively implemented in Coventry, UKG33 region.

This tender presents a substantial business growth opportunity for organisations in the social enterprise sector who can provide comprehensive health and advocacy services. Companies with expertise in delivering both Healthwatch services and independent health complaints advocacy, perhaps via a hosted model or as a standalone entity, will find this contract particularly suitable. Given the specified need for a single provider to manage both services, organisations with a strong foundation in governance, partnerships, service delivery, and financial stability are well-suited to benefit from such procurement opportunities. This contract signifies a notable investment in public health services, ensuring accessibility and quality of care and advocacy within the Coventry community.

## Notice

Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS). The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.

### Lot Information

Lot 1

Provision of the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS). The Provider shall deliver the Healthwatch Coventry Service and be responsible for providing the Independent Health Complaints Advocacy Service on behalf of Coventry City Council. Although Healthwatch Coventry Service and IHCAS are separate services, the Council requires a single organisation to provide both independent services in order to meet statutory duties and requirements.

Options: The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months

Renewal: The initial term of the Contract will be for the period of 3 years from commencement but may be extended, by mutual agreement by 2 increments of 12 months.

### Procurement Information

An Open tender exercise commenced in July 2024. At tender close in September 2024, no tenders were received. In seeking to understand from those tenderers that had expressed an interest via the e-tendering system why they did not bid, it became apparent that the pricing envelope was a factor for the majority of organisations. However, one organisation did confirm that they could meet the pricing envelope. Negotiations were then conducted in Q1 of 2025 with Citizens Advice Mid Mercia to undertake due diligence on their proposal and financial stability to deliver.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014764-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2025 |
| Submission deadline | 5 Sep 2024 |
| Future notice date | Not specified |
| Award date | 10 Apr 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £888,220 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £532,921 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG33 Coventry |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE MID MERCIA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79720000 - Investigation services
- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 11 Apr 2025 at 15:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014764-2025
- 11 Jul 2024 at 12:50 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021264-2024

## Notice URLs

- http://www.coventry.gov.uk
- http://www.csw-jets.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047ca2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047ca2.json.