--- title: "Trace and Process Serve" ocid: "ocds-h6vhtk-047d5d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d5d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047d5d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047d5d.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE INSOLVENCY SERVICE" published: "2024-07-15" --- # Trace and Process Serve Buyer: THE INSOLVENCY SERVICE Current stage: Planning OCID: ocds-h6vhtk-047d5d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d5d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047d5d.json) ## Summary The Insolvency Service is planning a procurement process for Trace and Process Serve services. This procurement falls under the 'Administration, defence and social security services' category and is categorised as a service. Suppliers will be required to assist in tracing and contacting directors and bankrupts nationally and internationally. The contract is expected to last for 3 years initially, with the possibility of two further 12-month extensions. This tender opportunity with The Insolvency Service is aimed at businesses that provide tracing services and are proficient in locating individuals both locally and internationally. Companies offering asset search and process serving capabilities, along with GDPR compliant information sourcing, could find this opportunity suitable. The procurement stage is currently planned, with the Expression of Interest (EOI) document being sent out on 15/07/2024, leading to the registration process on the In-Tend e-sourcing portal. Potential suppliers should be prepared for a detailed tracing and reporting process, compliant with legal and regulatory requirements. ## Notice The Insolvency Service, wishes to procure the provision of Trace and Process Serve services. The Authority requires "tracing agents" to assist with contacting directors and bankrupts, and in certain cases "process serve" identified subjects both nationally across the UK, and Internationally. ### Lot Information Lot 1 As it is The Insolvency Services intention to award one sole supplier the contract, the following services are required within one organisation; Tracing facilities: the use of available at desk intelligence to ascertain whereabouts of individual wherever possible. If inconclusive and then agreed with the appropriate examiner, physical field-based tracing inspection to be carried out, including necessary local enquiries (neighbours, friends and relatives of the subject, all known addresses, local businesses, post office etc.) and utilising local knowledge of tracing agent. When possible, making direct contact with the subject. Following the tracing process, the Supplier should provide a report with sufficient detail, including but not limited to, the results of the enquiries and a conclusion as to the whereabouts of the individual to a standard that can be used in an exhibit for Public Examination/Suspension of Discharge/Disqualification/Restriction Order Reports to Court. If required in the format of an affidavit. The Supplier should also confirm their findings of the subject in question with regards to; possible/probable/confirmed addresses, phone number, contact or attempted contact with the subject in person where applicable (unless reasonable certainty of whereabouts can be ascertained through a desk search only). The Supplier may be required to send the subject a letter or provide a physical presence in terms of knocking on the door if a desk trace is inconclusive. The Authority has agreed that if a physical "on site" trace is necessary - the supplier uses whatever methods the supplier deems suitable, within financial constraints, and these visits must be compliant to local requirements i.e., Scottish rules require a witness be present (Sheriff's Officer of the High Court). The Supplier should also provide a basic background report of the person in question. The supplier must also ensure that the information is sourced and provided in a GDPR compliant manner, which must be reviewed during the lifetime of the contract to adhere to possible changes to rules and regulations. Assets reports are expected as a minimum to be desk-based searches, carried out by supplier investigators, utilising data from public record information, and/or records held with major credit reference agencies. To offer insight into possible recovery prospects. If a field-based asset search is available, then the supplier must clearly specify this in their responses. On very limited cases, there may be a requirement for a Postal Order to be issued - usually linked when issuing a "witness summons" - by the supplier on behalf of the Authority, as part of the Process Serve request. It is expected that the supplier will invoice this as part of the usual monthly invoicing process, and this service would also include the standard "handling fee" set by the post office. Additional information: Length of contract: Contract is for a fixed period of 3 years, with two further extension options to extend for twelve (12) months (3+1+1). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021645-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jul 2024 | | Submission deadline | Not specified | | Future notice date | 18 Aug 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE INSOLVENCY SERVICE | | Locality | STRATFORD | | Post town | East London | | Postcode | E20 1HZ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services ### Codes - 75000000 - Administration, defence and social security services ## Release History - 15 Jul 2024 at 11:14 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/021645-2024 ## Notice URLs - http://www.in-tend.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d5d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047d5d.json.