---
title: "Strata Contact Centre"
ocid: "ocds-h6vhtk-047d78"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d78"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047d78.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047d78.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TEIGNBRIDGE DISTRICT COUNCIL"
published: "2024-12-16"
---

# Strata Contact Centre

Buyer: TEIGNBRIDGE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-047d78

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d78)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047d78.json)

## Summary

Teignbridge District Council has awarded a contract for a cloud-based contact centre solution under the title "Strata Contact Centre." The procurement falls under the "Software package and information systems" industry category and covers Teignbridge District Council, Exeter City Council, and East Devon District Council in the UKK region. Following an open procedure, the tender process is now complete, and the contract was awarded to Business Systems (UK) Ltd. on 28 October 2024. The contract, valued at £462,120, offers a duration of up to 3 years, with two optional 12-month extensions.

This tender provides a significant opportunity for businesses specialising in cloud solutions and IT services. Companies capable of delivering high-quality, scalable, and resilient communication systems will find this contract beneficial for business growth, particularly those with expertise in cloud contact centre solutions. Given the substantial size and scope of the contract, it is ideal for well-established firms capable of handling extensive technological implementations across multiple council locations.

## Notice

Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.

### Lot Information

Lot 1

Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.

Options: It is intended that any resultant Contract shall commence as soon after receipt of formal letter of award as may be agreed. Contract period to be up to a period of 3 years with two options to extend up to a period of 12 months each (24 months total).

Renewal: Initial term 36 months, with 2 periods of 12 month extensions available by mutual agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040454-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | 30 Aug 2024 |
| Future notice date | Not specified |
| Award date | 28 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £462,120 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TEIGNBRIDGE DISTRICT COUNCIL |
| Additional buyers | STRATA SERVICE SOLUTIONS LTD |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX1 1JN |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Teignbridge |
| Electoral ward | Buckland & Milber |
| Westminster constituency | Newton Abbot |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BUSINESS SYSTEMS (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Dec 2024 at 14:28 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/040454-2024
- 15 Jul 2024 at 14:27 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021706-2024

## Notice URLs

- http://www.strata.solutions
- http://www.teignbridge.gov.uk
- https://procontract.due-north.com/Advert/Index?advertId=89f44d68-af42-ef11-812d-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047d78.json.