---
title: "24/7 Student Assistance Programme"
ocid: "ocds-h6vhtk-047d7a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d7a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047d7a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047d7a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF CHESTER"
published: "2024-09-25"
---

# 24/7 Student Assistance Programme

Buyer: UNIVERSITY OF CHESTER  
Current stage: Award  
OCID: ocds-h6vhtk-047d7a

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## Summary

The University of Chester has awarded a contract for a "24/7 Student Assistance Programme" aimed at providing comprehensive wellbeing and mental health support services to its student community. The contract falls under the health and social work services category and will be delivered in Chester, UK. The procurement process was conducted through an open procedure and resulted in an award to Health Assured Limited on 30th August 2024, with the contract valued at £250,000. This support service covers approximately 14,500 students from enrolment to graduation and is designed to operate 24/7, 365 days a year. The contract is currently in the award stage, and the tender period for initial bids concluded on 14th August 2024. The main procurement category for this contract is services, and no additional extension periods are included.

This procurement offers significant opportunities for businesses specialising in mental health, counselling, and wellbeing services, particularly those with experience in the higher education sector. Companies that can offer robust telephone and online support systems with round-the-clock availability are well-suited to compete. This tender opens doors for suppliers to collaborate with a significant educational institution, enhancing their service portfolio and demonstrating their ability to deliver high-quality mental health and wellbeing services. This tender also provides an opportunity for businesses to scale their operations and visibility by partnering with a prominent UK university.

## Notice

This Award Notice follows the University of Chester seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020.The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. Please note that all values in this notice have been rounded up.

### Lot Information

Lot 1

The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester was looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students.This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible. Further details were available in the tender documents. Please note the estimated total value includes the optional extension periods.

Renewal: The contract is for an initial 3 year period with the option to extend for two further periods of 12 months (1 + 1), subject to funding and contract performance. The contract may then be retender, if the services are still required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030577-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2024 |
| Submission deadline | 14 Aug 2024 |
| Future notice date | Not specified |
| Award date | 29 Aug 2024 |
| Contract period | 31 Aug 2024 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | £250,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF CHESTER |
| Locality | CHESTER |
| Post town | Chester |
| Postcode | CH1 4BJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Chester City & the Garden Quarter |
| Westminster constituency | Chester North and Neston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTH ASSURED |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85312300 - Guidance and counselling services
- 85312320 - Counselling services

## Release History

- 25 Sep 2024 at 10:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030577-2024
- 29 Jul 2024 at 15:46 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023658-2024
- 15 Jul 2024 at 14:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021709-2024

## Notice URLs

- http://www.chester.ac.uk
- https://in-tendhost.co.uk/universityofchester

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047d7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047d7a.json.