--- title: "Information Technology Service Management (ITSM) Solution" ocid: "ocds-h6vhtk-047e3b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047e3b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047e3b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047e3b.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ROTHERHAM METROPOLITAN BOROUGH COUNCIL" published: "2024-08-16" --- # Information Technology Service Management (ITSM) Solution Buyer: ROTHERHAM METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-h6vhtk-047e3b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047e3b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047e3b.json) ## Summary Rotherham Metropolitan Borough Council (RMBC) is currently in the Tender stage for the procurement of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution. This procurement falls under the industry category of "Software package and information systems," classified as CPV code 48000000. The solution must be implemented and ready to go live by 8th June 2025, with the mobilisation phase scheduled between November 2024 and March 2025. Bids for this open procedure must be submitted electronically by 17:00 on 16th August 2024, with the contract anticipated to start on 21st November 2024 and run for five years, extendable by another five years at the Council's sole discretion. This tender represents a significant opportunity for businesses specialising in IT service management and IT asset management solutions to grow by partnering with RMBC. The Council is open to solutions that are locally hosted, hybrid, or cloud-hosted, thus allowing various types of firms with different hosting capabilities to compete. The procurement includes hosting the solution in the supplier’s data centre, associated software licences and services, annual support and maintenance, and the transfer of existing data. Ideal candidates for this tender would be businesses with robust portfolio services in IT consulting, software development, support services, and software maintenance. Additionally, companies that can provide professional services and future-proof solutions will have a competitive edge. ## Notice Rotherham Metropolitan Borough Council (RMBC / the Council) is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025. ### Lot Information Lot 1 The scope of this procurement will include as a minimum but is not limited to: Provision of an Information Technology Service Management (ITSM) Solution Provision of an Information Technology Asset Management (ITAM) Solution Hosting of the solution in the Suppliers Data Centre. Associated software licenses. Associated software services. Annual support and maintenance. Professional services in the form of service pack days. Option to add in and purchase additional functionality during the lifetime of the contract. This will futureproof the solution as the contract matures. Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). The procurement exercise will exclude: Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. It is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029. The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034. Renewal: It is anticipated that the contract will commence on 21/11/2024 and will run for a period of 5-years making the expiry date 20/11/2029. The contract will have an option to extend by a further 5-years at the sole discretion of the Council making the latest possible expiry date 20/11/2034. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/026085-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Aug 2024 | | Submission deadline | 16 Aug 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,012,430 | | Lots value | £1,012,430 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROTHERHAM METROPOLITAN BOROUGH COUNCIL | | Locality | ROTHERHAM | | Post town | Sheffield | | Postcode | S60 1AE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE34 Rotherham | | Local authority | Rotherham | | Electoral ward | Boston Castle | | Westminster constituency | Rotherham | | Delivery location | TLE31 Barnsley, Doncaster and Rotherham | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 72250000 - System and support services - 72253200 - Systems support services - 72261000 - Software support services - 72267000 - Software maintenance and repair services - 72300000 - Data services ## Release History - 16 Aug 2024 at 10:34 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026085-2024 - 17 Jul 2024 at 15:49 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022129-2024 ## Notice URLs - https://uk.eu-supply.com - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82992&B=UK - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118 - https://www.rotherham.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047e3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047e3b.json.