---
title: "Digital Customer Experience -Tender ref EAST0756"
ocid: "ocds-h6vhtk-047e42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047e42"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047e42.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047e42.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "EASTLIGHT COMMUNITY HOMES"
published: "2024-07-17"
---

# Digital Customer Experience -Tender ref EAST0756

Buyer: EASTLIGHT COMMUNITY HOMES  
Current stage: Tender  
OCID: ocds-h6vhtk-047e42

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047e42)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047e42.json)

## Summary

Eastlight Community Homes is seeking proposals for a tender titled "Digital Customer Experience -Tender ref EAST0756" in the services category. The procurement aims to implement an end-to-end digital customer journey solution to streamline and enhance customer interactions. The value of the contract is £162,000 GBP, with a tender deadline on 16th August 2024. The process is in the selective procurement stage, with the buying organization located in Braintree, UK. The tender is suited for businesses providing IT services, consulting, software development, and support.

The tender by Eastlight Community Homes presents an opportunity for businesses to engage in a project that aims to improve customer satisfaction through innovative digital solutions. Companies specialising in IT services, software development, and customer experience enhancements would be well-placed to compete. The comprehensive digital journey required for the project offers scope for operational efficiency improvements, data analysis enhancements, and compliance with industry standards and data protection regulations. Interested businesses can access further details on the submission process via the submission method.

## Notice

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: * Finding a home (applications and lettings). * Repairs reporting, diagnostics and appointments including compliance visits such as gas. * Estates management, including proactive communications at block or scheme level. * Contact and case management e.g. complaints, ASB, Damp & Mould. * Tenancy management e.g. tenancy breaches, tenancy reviews and succession. * Payments, including rents, service charges and arrears management. 2. Project Objectives * Implement a comprehensive digital customer journey that covers all touchpoints from initial inquiry to tenancy management and beyond. * Improve customer satisfaction by providing intuitive and user-friendly digital interfaces. * Enhance operational efficiency by automating processes and reducing manual intervention. * Enable better data collection and analysis for improved decision-making and customer insights. * Ensure compliance with industry standards and data protection regulations.

### Lot Information

Lot 1

Eastlight is interested in implementing an end-to-end digital customer journey solution. The aim is to streamline and enhance our customer interactions through seamless digital. Some of the reasons our customers may reach out to us are as follows: * Finding a home (applications and lettings). * Repairs reporting, diagnostics and appointments including compliance visits such as gas. * Estates management, including proactive communications at block or scheme level. * Contact and case management e.g. complaints, ASB, Damp & Mould. * Tenancy management e.g. tenancy breaches, tenancy reviews and succession.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022138-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2024 |
| Submission deadline | 16 Aug 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £162,000 |
| Lots value | £162,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EASTLIGHT COMMUNITY HOMES |
| Locality | BRAINTREE |
| Post town | Chelmsford |
| Postcode | CM77 8FG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Braintree |
| Electoral ward | Braintree Central & Beckers Green |
| Westminster constituency | Braintree |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Jul 2024 at 16:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022138-2024

## Notice URLs

- http://www.eastlighthomes.co.uk
- https://procontract.due-north.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047e42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047e42.json.