---
title: "Customer Service Training"
ocid: "ocds-h6vhtk-047ebb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047ebb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-047ebb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-047ebb.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE TRUSTEES OF THE NATURAL HISTORY MUSEUM"
published: "2024-07-19"
---

# Customer Service Training

Buyer: THE TRUSTEES OF THE NATURAL HISTORY MUSEUM  
Current stage: Tender  
OCID: ocds-h6vhtk-047ebb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047ebb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-047ebb.json)

## Summary

The contracting authority, The Trustees of the Natural History Museum, located in London, United Kingdom, has initiated a tender process for 'Customer Service Training' under the services category. The procurement stage is currently active with a tender value of GBP 120,000. The deadline for submission is 30th August 2024 at 12:00 GMT, with the bid opening scheduled for the same day. The procurement method is an open procedure, and interested parties can access further details on the Delta eSourcing portal.

This tender opportunity for 'Customer Service Training' from The Trustees of the Natural History Museum presents a chance for small or medium enterprises (SMEs) in the staff training services industry to secure a valuable contract. Businesses specializing in customer service training and based in or willing to deliver to London can compete for this contract. The initial contract period is for two years with potential extensions, offering long-term growth prospects for successful bidders. The procurement process ensures fair selection based on set criteria, providing a level playing field for all interested economic operators.

## Notice

Customer Service Training

### Lot Information

Lot 1

Customer Service Training.

Options: The contract will have an initial firm period of two years, with an option to extend the Contract period for a further two years on a 1+1 basis. The contract will include the right to be the provider to deliver the package to additional teams.

Renewal: The contract will have an initial firm period of two years, with an option to extend the Contract period for a further two years on a 1+1 basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022413-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jul 2024 |
| Submission deadline | 30 Aug 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £120,000 |
| Lots value | £120,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE TRUSTEES OF THE NATURAL HISTORY MUSEUM |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW7 5BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 19 Jul 2024 at 09:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022413-2024

## Notice URLs

- https://www.delta-esourcing.com/respond/84PCTT6C3P
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Staff-training-services./84PCTT6C3P
- https://www.nhm.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-047ebb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-047ebb.json.