---
title: "Pioneer Group Housing Management System and Support Services"
ocid: "ocds-h6vhtk-048301"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048301"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048301.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048301.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE PIONEER HOUSING AND COMMUNITY GROUP LIMITED"
published: "2025-07-30"
---

# Pioneer Group Housing Management System and Support Services

Buyer: THE PIONEER HOUSING AND COMMUNITY GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-048301

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## Summary

The Pioneer Housing and Community Group Limited, located in Birmingham, has completed its public procurement process for a new Housing Management System and Support Services under procurement reference T104/2024. This award stage contract focuses on IT services, specifically consulting, software development, Internet, and support, with Rubixx Solutions Limited being the successful bidder. The contract, labelled under the industry CPV code 72000000, proposes an open procurement method with an expected maximum term of 10 years, initially set for 5 years with potential extensions. The process started with a tender period ending on 26th August 2024, aiming to replace the existing systems and introduce enhanced CRM functionalities. The expected contract value is approximately £1,500,000 over the term, adjusted for market conditions.

This tender offers substantial opportunities for IT service providers, particularly small or medium-sized enterprises (SMEs) specialising in systems integration, software development, and CRM solutions. Companies skilled in migrating legacy systems and enhancing data quality through improved integration will find this project a promising venture. Engaging in such a tender can not only expand a company's portfolio in enterprise-level service offerings but also cement collaborations with a prominent housing and community group in the UK. With the opportunity to negotiate potentially lucrative extensions, this contract could serve as a significant growth vector for businesses looking to establish or expand their presence in the public sector IT services market.

## Notice

Pioneer are seeking to replace the Housing Management System (HMS), Asset Management System (AMS) and Finance system as well as introduce improved Customer Relationship Management functionality (CRM) into Pioneer.

### Lot Information

Lot 1

Pioneer are seeking to replace the Housing Management System (HMS), Asset Management System (AMS) and Finance system as well as introduce improved Customer Relationship Management functionality (CRM) into Pioneer. Project duration has been set to 36 months and will comprise of several phases, which, will be agreed following the appointment of the Successful Bidder. Bidders are requested to detail recommended phased implementation approaches to a project of this type under Bidder Response 3.12. For the avoidance of doubt Bidders are to take the following into consideration: *Current systems are on premise and have been in place for circa 15 years *Legacy systems are to be decommissioned in the financial year of replacement *Data quality has been impacted by low levels of integration and sub optimal user experience *Bidders must confirm integration compatibility with Open Accounts and detail the nature of the integration under Bidder Response section 1.2 Full details of the Services to be provided under the Contract are contained in the Technical Statement of Requirements set out at Part C of Appendix 1 of the Invitation to Tender (ITT). The Successful Bidder will be required to comply with the Technical Statement of Requirements in providing the Services. The Contract will last for an initial period of 5 years, with an option to extend at Pioneer's sole discretion for a period of up to 2 years, plus a further period of up to 2 years, plus a further period of up to 1 year, giving a maximum potential term of 10 years. The Contract Award Decision is expected to be published in December 2024. The estimated contract value of PS1,500,000 over 10 years is based on the current costs. Pioneer understands that bid values for the new 10 year contract will be reflective of current market conditions and will differ depending on the solutions submitted by Bidders. The Bid values will be evaluated in accordance with the methodology set out in the Invitation to Tender. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/768DF6DAE2

Options: The Contract will last for an initial period of 5 years, with an option to extend at Pioneer's sole discretion for a period of up to 2 years, plus a further period of up to 2 years, plus a further period of up to 1 year, giving a maximum potential term of 10 years.

Renewal: Subject to all extension options being exercised, 10 years from contract commencement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044295-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2025 |
| Submission deadline | 26 Aug 2024 |
| Future notice date | Not specified |
| Award date | 26 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Subject to all extension options being exercised, 10 years from contract commencement |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | £750,100 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PIONEER HOUSING AND COMMUNITY GROUP LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B35 7PR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Castle Vale |
| Westminster constituency | Birmingham Erdington |
| Delivery location | TLG31 Birmingham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RUBIXX SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jul 2025 at 13:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/044295-2025
- 19 Jul 2024 at 15:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022549-2024

## Notice URLs

- https://www.delta-esourcing.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=960581980
- https://www.delta-esourcing.com/respond/768DF6DAE2
- https://www.delta-esourcing.com/tenders/UK-UK-Birmingham:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./768DF6DAE2
- https://www.pioneergroup.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048301. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048301.json.