---
title: "Norfolk and Waveney NHS111, CAS and Primary Care Out of Hours Services"
ocid: "ocds-h6vhtk-048454"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048454"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048454.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048454.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD"
published: "2024-07-24"
---

# Norfolk and Waveney NHS111, CAS and Primary Care Out of Hours Services

Buyer: NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-048454

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## Summary

This procurement process has been initiated by the NHS Norfolk and Waveney Integrated Care Board (ICB) to manage the provision of NHS111, Clinical Assessment Service (CAS), and Primary Care Out of Hours (OOH) services. The contracting process is in the award stage, utilising the Provider Selection Regime (PSR) Direct Award Process C to maintain service stability. The contract will cover the Norfolk and Waveney region, with significant implications for local health services. Key dates include the standstill period, which begins the day after the publication of the notice, with representations due by midnight on 5th August 2024. The initial contract period will run from 1st April 2025 to 31st March 2027, with an option to extend for a further 12 months, culminating in a total potential value of £56.1 million excluding inflationary adjustments.

For businesses, this tender represents a substantial opportunity in the healthcare sector, particularly for those specialising in urgent care and integrated health services. It caters to firms with expertise in delivering high-quality, innovative healthcare solutions and managing complex service collaborations. The contract's requirements ensure that the provider can enhance urgent care pathways, reduce A&E pressures, and maintain high levels of service accessibility and patient satisfaction. Well-suited businesses for this tender include large healthcare organisations with experience in NHS service delivery, particularly those demonstrating strong capabilities in health service integration and a commitment to social value.

## Notice

NHS111, CAS and Primary Care Out of Hours Services

### Lot Information

Lot 1

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities. Objectives of the service will include; Achieve nationally and locally mandated KPIs and quality measures. Expedite patient access to appropriate end point services. Provide a CAS that manage high level of clinical validation for lower Acuity Ambulance and ED dispositions. Ensure the Directory of Services (DoS) is maintained in partnership with local system and used to facilitate timely and appropriate levels of care. Provision of Primary Care OOH care in that OOH period. Provision of face to face locations for OOH to see patients. Provision of roving visiting service for patients that require a visit during the OOH period. It is the intention of NHS Norfolk and Waveney ICB to award a contract to the existing service provider following the Provider Selection Regime Direct Award Process C. It should be noted that the PSR Direct Award Process C is being utilised to ensure service stability in the short to medium term in order finalise the future model, particularly in relation to the inclusion of the regional Single Virtual Call Centre (SVCC). It is the longer term intention of Norfolk and Waveney ICB to undertake a Provider Selection Regime (PSR) Competitive Process to formally test the market and implement a longer-term contract. The term of the contract will be for an initial period of 2 years from 1st April 2025 to 31st March 2027, with the option to extend for a further 12 months to 31st March 2028. The approximate lifetime value of the contract (including the extension option period) will be PS56.1m excluding inflationary uplifts.

Options: There is the option to extend the contract for a period of up to 12 months

### Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by midnight on 5th August 2024. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023102-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £56,100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORFOLK AND WAVENEY INTEGRATED CARE BOARD |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH1 East Anglia |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTEGRATED CARE 24 |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 24 Jul 2024 at 15:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023102-2024

## Notice URLs

- https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048454. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048454.json.