--- title: "PRO004762-Services-Framework-Water Efficiency Audits" ocid: "ocds-h6vhtk-04845b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04845b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04845b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04845b.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "UNITED UTILITIES WATER LIMITED" published: "2024-07-24" --- # PRO004762-Services-Framework-Water Efficiency Audits Buyer: UNITED UTILITIES WATER LIMITED Current stage: Planning OCID: ocds-h6vhtk-04845b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04845b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04845b.json) ## Summary United Utilities Water Limited is planning a procurement process titled "PRO004762-Services-Framework-Water Efficiency Audits," focused on the auditing services industry category. This procurement pertains to services located in the North West region (UKD). It is currently in the Planning stage, with future notice expected by 1 March 2025. This framework aims to encompass various tasks, including in-person and remote water efficiency audits, recommendations for water-saving devices, leak detection, and repairing, as well as customer engagement and education about water conservation strategies. This tender presents a substantial opportunity for businesses specialising in water efficiency services, environmental auditing, and related supply chains. Companies capable of providing comprehensive water efficiency services, from household to large industries, and those with a strategy for supporting vulnerable customers, will find this tender highly suitable. The ability to offer innovative water-saving products and services, along with efficient customer service and post-service satisfaction assessments, will be key factors for success. This contract could significantly contribute to business growth by securing a partnership with a major utility service provider in the UK. ## Notice The ability to provide in-person visits to domestic and business customers. Identify and fix leaks, opportunity to install water savings devices and recommend other ways for water efficiency including rainwater harvesting. Ability to provide a remote service for this who wish to survey the properties themselves. In addition to the service, outlined above, partner to provide water efficiency products such as tap aerators, shower heads, flow regulators, water Butts. A requirement to understand from the market their expertise in specific service offerings such as household, schools, large industry, hotel and leisure etc. To understand if the service provider has a vulnerable customer strategy. To provide insight to emerging products or service which can help to reduce demand either directly or empowering the customer to do it for themselves. ### Lot Information Lot 1 The service required will take into account but not be limited to the following on the day of the visit: 1. Taking a meter reading 2. Collecting demographic information on occupancy 3. Reviewing existing water fixtures and fittings in the home or business * Advice and guidance to the customer on saving water 4. Fitting of water saving devices where appropriate and recording of all devices fitted for reporting purposes 5. Checking for and identifying any internal leaks at the property (i.e. taps and toilets) 6. Repair of any leaks e.g. replacing washers, fixing leaky loos Checking for and identification of any lead pipework in the property 7. Checking for and identification of any external supply pipe leaks at the property using a leak detection device 8. Engaging with customers and the relevant Housing Association/Landlord/Council to identify financially vulnerable customers where required 9. Leaving the appropriate information leaflets with the customers including information on having a water meter fitted where appropriate 10. Advising the customer of their responsibilities should the problem be that of the home owners responsibility. * Provision of full project reporting * Provision of full customer service pre and post water saving visit * Source and provide own devices including flow regulators * Provide an online booking platform for customers 11. Provide a water saving website/app to help customers to use less water and/or order suitable products (Business and domestic customers) 12. Logistics of provision of devices should we provide for free via a website e.g. fulfilment and distribution 13. Carry out post satisfaction review with the customer to ensure customer happy with services provided. 14. Attend to Ad-Hoc urgent leaks, with customer engagement pre arrival 15. Outbound calling customers and/or canvassing areas that have received a letter regarding a free water saving visit. Additional information: Please provide the following: * Company Name * Contact details including location, telephone and e-mail address, main point of contact and position in company * What services you offer (please complete the spreadsheet). * Experience or case studies ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/023113-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jul 2024 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNITED UTILITIES WATER LIMITED | | Locality | WARRINGTON | | Post town | Warrington | | Postcode | WA5 3LP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD61 Warrington | | Local authority | Warrington | | Electoral ward | Great Sankey North and Whittle Hall | | Westminster constituency | Warrington South | | Delivery location | TLD North West (England) | ## CPV Codes ### Divisions - 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products - 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus) - 71 - Architectural, construction, engineering and inspection services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 90 - Sewage, refuse, cleaning and environmental services ### Codes - 39220000 - Kitchen equipment, household and domestic items and catering supplies - 44410000 - Articles for the bathroom and kitchen - 71314300 - Energy-efficiency consultancy services - 79212000 - Auditing services - 79342200 - Promotional services - 90714200 - Corporate environmental auditing services ## Release History - 24 Jul 2024 at 16:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/023113-2024 ## Notice URLs - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/43984 - https://www.unitedutilities.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04845b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04845b.json.