--- title: "Information Systems Managed Service" ocid: "ocds-h6vhtk-0484bb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0484bb" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0484bb.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0484bb.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "TIDEWAY" published: "2024-09-26" --- # Information Systems Managed Service Buyer: TIDEWAY Current stage: Tender OCID: ocds-h6vhtk-0484bb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0484bb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0484bb.json) ## Summary Tideway, the contracting authority managing the Thames Tideway Tunnel project, is seeking a provider for Information Systems Managed Services. The procurement process is currently at the tender stage, focusing on IT services such as consulting, software development, internet, and support. This contract includes key service requirements like service operations, service management, networks, security, information management, and project management. The tender period ends on 11th November 2024, with services expected to commence around June 2025 in London. The project aims at consolidating various information systems as Tideway transitions from a construction project to a steady-state utility company over a contract potentially lasting up to 10 years, with key milestones set for December 2026. This tender represents a significant opportunity for businesses in the IT services industry, particularly those capable of providing comprehensive managed services for a large-scale infrastructure project. With a total estimated contract value of £6,500,000 and the necessity to reduce end users from 250 to around 30-40, companies with experience in service consolidation, data archiving, and long-term utility management will find this opportunity appealing. Businesses standalone or consortia that can meet Tideway's detailed service requirements and leverage their expertise in finance, regulation, maintenance, and corporate services are well-suited to compete in this selective procurement process. ## Notice Following completion of the Works on the Thames Tideway Tunnel (TTT) project, Bazalgette Tunnel Limited (trading as Tideway) will be transitioning from a construction project to a "steady state" utility company responsible for the long term ownership, financing and (where relevant) maintenance of the TTT so that it is available for use in conjunction with Thames Water's sewer network. Tideway as a company currently comprises circa 250 end users and includes functions and related systems, applications, and general operating model appropriate to support a large infrastructure project. However the Tideway project is approaching completion and the organisation will transition from a project into a long term "steady state" model. At steady state end user numbers will reduce to 30-40 with core functions covering Finance (treasury), Regulation, limited physical (tunnel) maintenance and corporate services. Tideway is therefore seeking a provider for Information Systems services to consolidate various services to a single holistic managed service, with services commencing around June 2025. The service provider will also assist Tideway in ongoing consolidation of providers and services, managing the reduction of end users during the transition period, and close-out of construction-phase applications and associated data archiving. With the target of achieving steady state service, application and user landscape around December 2026. Key service requirements will include, but not limited to : * Service Operations * Service Management * Networks * Security * Information Management * Project Management (professional services) Further details of Tideway as an organisation and the Thames Tideway Tunnel project can be found at www.Tideway.London. ### Lot Information Lot 1 Interested organisations should refer to II.1.4) (Short Description) and VI.3) (Additional information) and to the PQP and other Procurement Documents for further information on the description of the Services and the Contract. Section II.1.5 (Estimated total value): The estimated total value has been based on the total possible contract duration of 10 years, this value is indicative and depends on business needs over the term. Section II.2.7 (Duration of the Contract): The initial term of the Contract is currently estimated to be 3 years with options to extend to a total possible aggregate term of ten (10) years should all possible extension options be exercised. Timescales in this Contract Notice are estimated based on the current Tideway programme but may be subject to change. Renewal: Extension options to be included in the contract terms ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/030817-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Sep 2024 | | Submission deadline | 11 Nov 2024 | | Future notice date | 15 Sep 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TIDEWAY | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 0SU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI London | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 51 - Installation services (except software) - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32400000 - Networks - 48000000 - Software package and information systems - 51600000 - Installation services of computers and office equipment - 64210000 - Telephone and data transmission services - 72000000 - IT services: consulting, software development, Internet and support - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services - 72700000 - Computer network services - 79810000 - Printing services ## Release History - 26 Sep 2024 at 13:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030817-2024 - 25 Jul 2024 at 15:03 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/023277-2024 ## Notice URLs - http://www.Tideway.London - http://www.legislation.gov.uk/ - http://www.ofwat.gov.uk/regulated-companies/improving-regulation/thames-tideway/ - https://tideway.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0484bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0484bb.json.