--- title: "Cadent Gas Customer Contact Centre Tender" ocid: "ocds-h6vhtk-04857c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04857c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04857c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04857c.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CADENT GAS LIMITED" published: "2025-07-30" --- # Cadent Gas Customer Contact Centre Tender Buyer: CADENT GAS LIMITED Current stage: Award OCID: ocds-h6vhtk-04857c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04857c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04857c.json) ## Summary Cadent Gas Limited has successfully concluded the procurement process for a cloud-based solution to revamp its emergency customer contact centre infrastructure, which includes network connectivity and telephony applications. This tender, classified under the telecommunication services industry category, was carried out through a selective procurement method, specifically a negotiated procedure with prior call for competition. Located in Coventry, United Kingdom, CADENT GAS LIMITED acted as the primary buying organisation. The procurement process concluded with the contract being awarded on 29th July 2025, following a comprehensive tender update process that started in July 2024, with the final tender status being marked as complete by July 2025. The tender for the upgrade of Cadent Gas's emergency contact centre offers substantial opportunities for businesses in the telecommunications sector, especially those involved in cloud solutions, telecommunication systems, and infrastructure maintenance services. Companies specialising in resilient and innovative call centre technologies would find this an ideal project to contribute to and expand their service offerings. This project, regulated by Ofgem, underscores the importance of enhanced service and performance metrics, thus appealing to businesses eager to showcase their capabilities in high-stakes and complex service delivery environments. The long-term engagement, with options for renewal, provides a chance for sustained business growth and the establishment of robust client relationships within the energy supply sector. ## Notice Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. ### Lot Information Lot 1 Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing "on premise" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance. Options: Plus 5-years at end of initial 5-year term. Renewal: After an initial term of up to 5-years there will be an option to renew for up to a further 5-years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/044091-2025 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Jul 2025 | | Submission deadline | 9 Sep 2024 | | Future notice date | Not specified | | Award date | 28 Jul 2025 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CADENT GAS LIMITED | | Additional buyers | ENERGY ASSETS PIPELINES LIMITED; ES PIPELINES LIMITED; FULCRUM PIPELINES LIMITED; GTC PIPELINES LIMITED; HARLAXTON GAS NETWORKS; INDEPENDENT PIPELINES LIMITED; INDIGO PIPELINES LIMITED; LAST MILE GAS LIMITED; LEEP GAS NETWORKS LIMITED; MUA GAS LIMITED; NATIONAL GAS TRANSMISSION PLC; NORTHERN GAS NETWORKS LIMITED; QUADRANT PIPELINES LIMITED; SCOTLAND GAS NETWORKS PLC; SOUTHERN GAS NETWORKS PLC; SQUIRE ENERGY LIMITED; WALES & WEST UTILITIES LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV7 9JU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire | | ITL 3 | TLG13 Warwickshire CC | | Local authority | Rugby | | Electoral ward | Revel and Binley Woods | | Westminster constituency | Rugby | | Delivery location | TLG33 Coventry | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 50 - Repair and maintenance services - 64 - Postal and telecommunications services ### Codes - 32412100 - Telecommunications network - 32524000 - Telecommunications system - 50332000 - Telecommunications-infrastructure maintenance services - 64220000 - Telecommunication services except telephone and data transmission services - 64226000 - Telematics services - 64227000 - Integrated telecommunications services ## Release History - 30 Jul 2025 at 08:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/044091-2025 - 12 Aug 2024 at 15:28 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025488-2024 - 12 Aug 2024 at 10:23 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025388-2024 - 29 Jul 2024 at 12:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023593-2024 ## Notice URLs - http://www.achilles.com - http://www.harlaxtonenergynetworks.co.uk/ - https://cadentgas.com/ - https://espug.com/ - https://independentpipelines.co.uk - https://lastmile-uk.com/ - https://www.achilles.com - https://www.energyassets.co.uk/ - https://www.fulcrum.co.uk/ - https://www.gtc-uk.co.uk/ - https://www.igt-unc.co.uk/ - https://www.indigonetworks.co.uk/indigo-gas/ - https://www.leeputilities.co.uk/ - https://www.muagroup.co.uk/sectors/gas - https://www.nationalgas.com/ - https://www.northerngasnetworks.co.uk/ - https://www.sgn.co.uk/ - https://www.stark.co.uk/our-services/works/ - https://www.wwutilities.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04857c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04857c.json.