---
title: "Target Operational Model (TOM) Delivery Partner for CCG"
ocid: "ocds-h6vhtk-048602"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048602"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048602.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048602.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-07-30"
---

# Target Operational Model (TOM) Delivery Partner for CCG

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-h6vhtk-048602

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## Summary

The procurement process for the "Target Operational Model (TOM) Delivery Partner for CCG" conducted by H M Revenue & Customs (HMRC) has concluded with the award phase. This contract, categorized under "Computer-related professional services" (CPV Code: 72590000), is part of a larger programme aimed at enhancing CCG's operational effectiveness. The key stages of the project include the current implementation of Wave 1 and the initiation of design phases for Wave 2. Based in the UK, the procurement process did not involve prior publication of a call for competition, leveraging an established framework to invite providers. The awarded contract, valued at GBP 4,165,000, was signed on 22 July 2024, with Baringa Partners LLP named as the successful supplier.

This tender presents a significant opportunity for businesses that specialise in technical delivery and strategic planning services, particularly those with experience in managing large-scale operational programmes within public services. Companies that can offer expertise in business planning, operational design, and implementation strategies will find this contract beneficial for business growth. The integrated role envisaged for the delivery partner requires seamless collaboration within an established A cross-CCG team, indicating that firms capable of providing multifaceted project management and technical solutions are well-suited to compete in similar future tenders.

## Notice

Wave 1 of the CCG TOM Programme is now underway. Most of the projects have been in initiation and design but are due to move into implementation in FY 24/25 having completed a short project setting out a high-level approach to strategic prioritisation and having stood up a new Compliance Operations Directorate. We are now looking to bring in a Technical Delivery Partner to assist with completing the design and implementation of Wave 1, where the projects are at various stages of readiness for implementation, and to commence the design for Wave 2. The COD project has established the new cross-CCG Operations function that will consolidate and centralize various elements from different CCG Directorates to improve efficiency, effectiveness and customer experience. The formation of the COD Directorate sets the groundwork to achieve the critical success factors' intent. The project has created four main functions: (1) Professionalism and Capability, (2) Compliance Operational Process and Systems, (3) CCG Operational Planning, Performance, Evaluation and Resourcing, and (4) Compliance Design and Response. End to End Business Planning (E2E) is a key focus for this contract. The aim is to improve planning across CCG by designing a future state that prioritises CCG's key compliance risks and plans strategically over a multi-year timeframe enabling evolution to a "Push Model" whereby strategic direction dictates operational planning. - The E2E project has separated activities into 3 workstreams. - Under Workstream 1, a framework has been generated, that when implemented, will support prioritisation and multi-year planning. Lessons have been captured and where appropriate utilised in maturing FY24/25 thinking. - Under Workstream 2 (carried forward from 23/24) detailed process designs remain work in progress and when approved, will be taken forward for implementation aligned with the maturing implementation plan. - Via Workstream 3, the project team aim to execute year one of the multi-year implementation plan, resulting in a Minimum Viable Product version of the business planning process. Wave 2 activities and future projects have not been determined/agreed, and the delivery partner will support with developing the Concept, Discovery and Design phases of Wave 2. For context, a CCG TOM Programme with circa 51FTE has been established with a monthly Programme Board and monthly project boards (E2E, COD, S&C, TOM_CoR, MI). Multi-disciplinary project teams have been established for each Wave 1 project with access to an allocated Senior Responsible Officer, project manager, project support, business analysts, SMEs, change managers, comms managers, benefits managers and design support. The new Technical Delivery Partner will be providing Programme Director support, via the agreed outcomes. the expectation is that the delivery partner will be fully integrated with the rest of the TOM Programme team.

### Lot Information

Lot 1

Wave 1 of the CCG TOM Programme is now underway. Most of the projects have been in initiation and design but are due to move into implementation in FY 24/25 having completed a short project setting out a high-level approach to strategic prioritisation and having stood up a new Compliance Operations Directorate. We are now looking to bring in a Technical Delivery Partner to assist with completing the design and implementation of Wave 1, where the projects are at various stages of readiness for implementation, and to commence the design for Wave 2. The COD project has established the new cross-CCG Operations function that will consolidate and centralize various elements from different CCG Directorates to improve efficiency, effectiveness and customer experience. The formation of the COD Directorate sets the groundwork to achieve the critical success factors' intent. The project has created four main functions: (1) Professionalism and Capability, (2) Compliance Operational Process and Systems, (3) CCG Operational Planning, Performance, Evaluation and Resourcing, and (4) Compliance Design and Response. End to End Business Planning (E2E) is a key focus for this contract. The aim is to improve planning across CCG by designing a future state that prioritises CCG's key compliance risks and plans strategically over a multi-year timeframe enabling evolution to a "Push Model" whereby strategic direction dictates operational planning. - The E2E project has separated activities into 3 workstreams. - Under Workstream 1, a framework has been generated, that when implemented, will support prioritisation and multi-year planning. Lessons have been captured and where appropriate utilised in maturing FY24/25 thinking. - Under Workstream 2 (carried forward from 23/24) detailed process designs remain work in progress and when approved, will be taken forward for implementation aligned with the maturing implementation plan. - Via Workstream 3, the project team aim to execute year one of the multi-year implementation plan, resulting in a Minimum Viable Product version of the business planning process. Wave 2 activities and future projects have not been determined/agreed, and the delivery partner will support with developing the Concept, Discovery and Design phases of Wave 2. For context, a CCG TOM Programme with circa 51FTE has been established with a monthly Programme Board and monthly project boards (E2E, COD, S&C, TOM_CoR, MI). Multi-disciplinary project teams have been established for each Wave 1 project with access to an allocated Senior Responsible Officer, project manager, project support, business analysts, SMEs, change managers, comms managers, benefits managers and design support. The new Technical Delivery Partner will be providing Programme Director support, via the agreed outcomes. the expectation is that the delivery partner will be fully integrated with the rest of the TOM Programme team.

### Procurement Information

The call for competition was via an established Framework. All Providers on the Framework were invited to participate by expressing their interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023810-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,165,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARINGA PARTNERS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72590000 - Computer-related professional services

## Release History

- 30 Jul 2024 at 14:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023810-2024

## Notice URLs

- https://www.gov.uk/government/organisations/hm-revenue-customs

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048602. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048602.json.