---
title: "Historic England Customer Service Provision"
ocid: "ocds-h6vhtk-048604"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048604"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048604.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048604.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HISTORIC ENGLAND"
published: "2024-07-30"
---

# Historic England Customer Service Provision

Buyer: HISTORIC ENGLAND  
Current stage: Tender  
OCID: ocds-h6vhtk-048604

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048604.json)

## Summary

Historic England has released a tender titled "Historic England Customer Service Provision" under the industry category of call centre services. The procurement process is in the Tender stage, with the tender closing on 29th August 2024. The contract is valued at £460,000 GBP and will commence on 2nd December 2024, concluding on 31st March 2028. The scope of work involves providing customer service support for enquiries and acting as a filter for specific questions, to be managed from the supplier's premises or remotely. The procurement method is an open procedure, with submissions to be made electronically or in writing, and the main location of the service described as Swindon Office.

This tender opens significant avenues for businesses specialising in customer service and call centres, particularly those proficient in handling high volumes of enquiries and maintaining service standards remotely. Historic England seeks a partner committed to continuous improvement, offering opportunities for service providers to demonstrate innovation and quality enhancements. Companies well-suited to this contract would likely have robust remote operation capabilities, experience in public sector contracts, and a keen interest in cultural and heritage services. This could be a strategic opportunity for businesses aiming to build or expand their portfolio in public sector engagement and customer service excellence.

## Notice

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service.Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023814-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2024 |
| Submission deadline | 29 Aug 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Dec 2024 - 31 Mar 2028 |
| Recurrence | January 2028 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £460,000 |
| Lots value | £460,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENGLAND |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 30 Jul 2024 at 15:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023814-2024

## Notice URLs

- https://in-tendhost.co.uk/historicengland/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048604. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048604.json.