---
title: "Provision of Ticketless Travel Surveys"
ocid: "ocds-h6vhtk-048657"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048657"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048657.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048657.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WEST MIDLANDS TRAINS LIMITED"
published: "2024-07-31"
---

# Provision of Ticketless Travel Surveys

Buyer: WEST MIDLANDS TRAINS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-048657

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048657.json)

## Summary

West Midlands Trains Ltd (WMT) is actively seeking suppliers for the provision of ticketless travel surveys, a service classified under market research services (CPV code 79310000). The procurement is open, with tenders expected to be submitted electronically by 2nd September 2024 at 11:00 AM. The contract will commence on 28th October 2024 and run until 20th September 2026, covering WMT's entire network within the UK, specifically the UKG31 region. Surveys are to be conducted quarterly, with the first survey scheduled for November 2024, followed by subsequent surveys each February, June, and September. Noteworthy dates include the award period beginning on the same day as the submission deadline, 2nd September 2024.

This tender presents a significant opportunity for businesses involved in market research services within the rail industry. Companies with relevant experience in conducting surveys and generating reports in the UK rail sector are particularly well-suited to compete. With the possibility of a contract extension for up to an additional two years, this is a promising prospect for long-term business growth. Firms proficient in electronic submissions and committed to delivering comprehensive and timely data collection and reporting will find this tender highly suitable for enhancing their portfolio and securing a substantial client in WMT.

## Notice

West Midlands Trains Ltd (WMT) requires ticketless travel surveys to meet its obligations under the National Rail Contract. Within WMT's franchise, the DfT accepts passenger revenue risk, and all ticketing and fares revenues are paid to it. Because the franchisee does not take revenue risk, the Secretary of State (SoS) has a requirement to ensure that the franchisee is operating in the same way it would if it were taking revenue risk. The level of ticketless travel across the lifetime of the franchise is a key measure of WMT's performance. Therefore, WMT are conducting an open tender for the provision of ticketless travel surveys which will take place across its entire network. Due to the National Rail Contract commitments, WMT requires a supplier who has relevant experience of delivering surveys and producing data and reporting within the UK rail market. Surveys are expected to be carried out quarterly throughout the term of the contract, with the first Survey to be completed during November 2024. Further surveys will be expected to take place each year in February, June and September. Each survey is to take place over two-three weeks with an estimated sixty-five to seventy-five shifts over weekdays and weekends, with a target of at least twenty thousand observations.

### Lot Information

Lot 1

Full details for the requirements can be found within Appendix A - Specification.

Options: Option to extend for a further 12 + 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023954-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jul 2024 |
| Submission deadline | 2 Sep 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Oct 2024 - 20 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS TRAINS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLG31 Birmingham |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 31 Jul 2024 at 12:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023954-2024

## Notice URLs

- http://redirect.transaxions.com/events/IRsPy
- https://s2c.waxdigital.co.uk/Abellio/SignIn.aspx
- https://www.westmidlandsrailway.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048657. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048657.json.