---
title: "Customer User Experience (CUE) Network of Future"
ocid: "ocds-h6vhtk-0486a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0486a5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0486a5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0486a5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NETWORK RAIL INFRASTRUCTURE LTD"
published: "2024-08-01"
---

# Customer User Experience (CUE) Network of Future

Buyer: NETWORK RAIL INFRASTRUCTURE LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0486a5

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0486a5.json)

## Summary

Network Rail Infrastructure Ltd has completed the procurement process for a contract titled "Customer User Experience (CUE) Network of Future" in the Telecommunications-infrastructure maintenance services category. The contract, awarded to Computacenter UK Ltd, encompasses Managed Service Provider (MSP) services for building and transforming enterprise data connectivity for Network Rail users followed by operational services adhering to specific SLAs and KPIs. The procurement process was conducted through a limited method without prior publication of a call for competition, justified by Network Rail’s qualification system. The contract, valued at £64,626,643.89 and signed on 11 July 2024, involves services across the UK.

This tender presents significant opportunities for businesses specialising in comprehensive managed IT services and telecommunications-infrastructure maintenance. Companies with expertise in providing end-to-end enterprise data connectivity solutions, robust operational support services, and those capable of maintaining and replacing hardware to prevent service disruptions would be well-suited to compete. Collaborations with large-scale service providers such as Computacenter UK Ltd could drive business growth and foster long-term partnerships in the railway services sector.

## Notice

This contract is for a Managed Service Provider (MSP) who will provide Build and Transform services for enterprise data connectivity to all Network Rail users, followed by Operate services to agreed SLAs and KPIs post transformation.

### Lot Information

Lot 1

This contract is for a Managed Service Provider (MSP) who will provide Build and Transform services for enterprise data connectivity to all Network Rail users (e.g., corporate offices, depots, signal boxes), followed by Operate services to agreed SLAs and KPIs post transformation. The MSP will provide a fully managed service (including warranty) and will be expected to maintain/replace hardware before risk is introduced to the service, or when it is beyond economic value.

Options: 2 Year extension, SOC (Security Operations Centre), remedial work

### Procurement Information

Competition under Network Rail qualification system (SQS-Supplier Qualification System)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024093-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £64,626,643 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK RAIL INFRASTRUCTURE LTD |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPUTACENTER |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50332000 - Telecommunications-infrastructure maintenance services

## Release History

- 1 Aug 2024 at 09:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024093-2024

## Notice URLs

- https://www.networkrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0486a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0486a5.json.