--- title: "AMP8 Customer Technology" ocid: "ocds-h6vhtk-048722" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048722" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048722.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048722.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ANGLIAN WATER SERVICES LIMITED" published: "2024-08-05" --- # AMP8 Customer Technology Buyer: ANGLIAN WATER SERVICES LIMITED Current stage: Tender OCID: ocds-h6vhtk-048722 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048722) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048722.json) ## Summary Anglian Water Services Ltd. is currently in the tender stage for their "AMP8 Customer Technology" project, seeking to define future customer technology capabilities. This procurement falls under the industry category of system, storage, and content management software packages, specifically targeting computer software, data, and water utilities. Key activities include CRM, Billing, Field Service Management, and Meter Data Management capabilities. The delivery location is the UKH region with the procurement focused on goods. The tender period will end on 5th September 2024, at 10:00 AM. For further inquiries, contact Kate Jordan at Anglian Water Services Limited. This tender offers significant growth opportunities for businesses specialising in CRM and related customer technology solutions. Companies with expertise in billing systems, field service management, and data management will find this procurement particularly relevant. This is a prime opportunity for businesses to engage with Anglian Water's strategic review process and aid in shaping a transformational customer strategy. By participating in this tender, companies can position themselves as key players in providing advanced technology solutions to a major utility provider. ## Notice Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities. ### Lot Information Lot 1 This is a Market Engagement Exercise. This market engagement process is not intended to give a complete and thorough overview of our technology landscape or future vision, it is intended to understand the broad capabilities in the market, and to assist us in presenting our requirements in the future. Therefore, it is important to understand that there will not be a significant amount of detail provided at this stage. This market engagement exercise is designed to support our internal strategic review to determine our future state customer technology architecture. Specifically, the objectives of this exercise are to: Outline the vision and objectives of Anglian Water's requirements Raise initial supplier awareness, engagement and to gather opinions Refine the scope for future tender activities Gain insight into the market possibilities and appetite Prepare the market for the forthcoming procurement efforts While the insight gained will support our internal data and technology strategy and potentially inform related procurement strategies. This market engagement exercise is not the start of a tender process. Please note that any submission received in response to this exercise will not create any contractual agreement between the respondent and Anglian Water. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/024493-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Aug 2024 | | Submission deadline | 5 Sep 2024 | | Future notice date | 30 Nov 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ANGLIAN WATER SERVICES LIMITED | | Locality | HUNTINGDON | | Post town | Peterborough | | Postcode | PE29 6XU | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | Huntingdonshire | | Electoral ward | Huntingdon North | | Westminster constituency | Huntingdon | | Delivery location | TLH East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48780000 - System, storage and content management software package ## Release History - 5 Aug 2024 at 11:35 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024493-2024 - 2 Aug 2024 at 11:43 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/024294-2024 ## Notice URLs - https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509 - https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all - https://www.anglianwater.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048722. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048722.json.