---
title: "Lone Worker Protection Services re-procurement"
ocid: "ocds-h6vhtk-0487b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0487b4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0487b4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0487b4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS"
published: "2025-03-21"
---

# Lone Worker Protection Services re-procurement

Buyer: DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS  
Current stage: Award  
OCID: ocds-h6vhtk-0487b4

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## Summary

The Department of Environment, Food and Rural Affairs (DEFRA) has re-procured its Lone Worker Protection Services, which is currently in the active tender stage. The tender, listed under ID C24667, seeks solutions to ensure the health and safety of employees requiring Lone Worker protection, as per responsibilities under the Health and Safety at Work Act. This procurement project has a value of GBP 1,500,000 and aims to provide real-time monitoring, recording, and a smartphone app, along with a dedicated 24/7/365 Alarm Receiving Centre. DEFRA entities such as the Environment Agency, Natural England, Animal and Plant Health Agency, and Rural Payments Agency will primarily benefit from this procurement, which also has potential for engagement from other agencies. The deadline for tender submissions is 16th September 2024.

This major procurement project presents a substantial opportunity for businesses specialising in health and safety services, particularly those offering advanced technological solutions for lone worker protection. Companies capable of providing end-user hardware, comprehensive software solutions, and managed services with high geographic coverage will find this contract suitable. Businesses with robust capabilities in real-time monitoring and emergency management services, as well as those prepared to support environments with no cellular signal, are well-positioned to compete. The emphasis on innovative safety solutions for both internal and external work environments highlights significant growth potential for suppliers with strong technical and safety expertise.

## Notice

Lone Worker Protection services enables DEFRA organisations to meet responsibilities under the Health and Safety at Work Act to ensure, as far as reasonably practicable, the health and safety of all employees requiring Lone Worker protection. Lone Worker Protection services provide DEFRA group Lone Worker Protection with real time monitoring and recording, smartphone app capability and a range of devices that meet specific risk activity needs, along with the provision of a dedicated 24/7/365 Alarm Receiving Centre to facilitate management of emergency situations.

### Lot Information

Lot 1

This procurement replaces the existing contract for the Lone Worker System used across the Defra group, primarily by Environment Agency (EA), Rural Payments Agency (RPA), Natural England (NE) and Animal and Plant Health Agency (APHA) since 2020. 
We require a solution that will enable DEFRA organisations to meet responsibilities under the Health and Safety at Work Act to ensure, as far as reasonably practicable, the health and safety of all employees requiring Lone Worker protection. 

Traditionally the term Lone Worker referred to staff members who work outside of agency premises, often in areas with little or no communication capabilities. This definition has matured to include any staff member who works in an environment that may expose them to risk, inside or outside of agency premises and whether working by themselves or in a team. 

Lone workers across the DEFRA group agencies undertake activities that can be unique and varied and carry varying degrees of risk, these can include: 

Working alone at DEFRA premises (inside or outside of core hours) 

Working in a hazardous environments 

Working in remote locations 

Enforcement activity carrying risk of confrontation or aggression 

For staff working alone, in remote or hazardous environments and/or entering potentially hostile or abusive situations, it is important to have systems in place to ensure that an alarm can be raised if assistance is required. These systems include an appropriate framework of safer systems of work and health and safety procedures, supported by managed solutions involving a range of technologies and a dedicated alarm receiving centre (ARC) to facilitate management of emergency situations that Lone Workers may face. 

The selected solution will need to provide DEFRA group Lone Worker Protection that includes real time monitoring and recording, smartphone app capability and a range of devices that meet specific risk activity needs, national geographic coverage, along with the provision of a dedicated 24/7/365 Alarm Receiving Centre to facilitate management of emergency situations. 

The solution will include; 

End User Hardware - Lone worker device(s) 

Software - smartphone app 

Managed Services - alarm receiving centre (ARC), user and system administration

Options: Contractual term: Initial three years plus two 12-month extension options (3+1+1)

Renewal: The initial contract term shall be 3 years with further 1 + 1 years in extension periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010618-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2025 |
| Submission deadline | 16 Sep 2024 |
| Future notice date | Not specified |
| Award date | 26 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | £1,500,000 |
| Awards value | Not specified |
| Contracts value | £933,191 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS |
| Additional buyers | DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS (DEFRA NETWORK ETENDERING PORTAL) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SKYGUARD LIMITED T/A PEOPLESAFE |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71317200 - Health and safety services

## Release History

- 21 Mar 2025 at 11:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010618-2025
- 5 Aug 2024 at 14:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024533-2024

## Notice URLs

- https://defra-family.force.com/s/Welcome
- https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0487b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0487b4.json.