--- title: "Transport & Mobility Managed Service (TMMS) and Associated Services" ocid: "ocds-h6vhtk-048824" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048824" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048824.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048824.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON COUNCILS" published: "2024-08-06" --- # Transport & Mobility Managed Service (TMMS) and Associated Services Buyer: LONDON COUNCILS Current stage: Planning OCID: ocds-h6vhtk-048824 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048824) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048824.json) ## Summary London Councils is initiating a procurement process titled "Transport & Mobility Managed Service (TMMS) and Associated Services" within the category of smart cards. This process is classified under the goods procurement category and is in the planning stage. It encompasses four distinct lots: Card Management System (CMS) or Customer Relationship Management (CRM) IT Solution, Managed Service (Contact Centre, Portal & Card Production), Data Matching, Cleansing & Management Services, and Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service. Based in London, the anticipated release date for future notice is 30th September 2024, with essential details overseen by Kalpini Dave of London Councils, located at 59 1/2 Southwark Street, London. This tender presents substantial opportunities for businesses involved in smart card technology, CRM solutions, data management services, and IT infrastructure. Companies specialising in smart card production, data analytics, card personalisation, and customer relationship management software are well-suited to compete. Given the extensive scope of services required, from data transfer and secure data exchange to the maintenance of an online customer portal and contact centre support, well-established firms with a track record in these areas will find this tender particularly advantageous for expanding their operations and securing long-term contracts. ## Notice London Councils requirement tender shall be divided in to 4 lots: Lot 1 Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution Lot 2 Managed Service (Portal & card production) Lot 3 Data Matching, Cleansing & Management Services Lot 4 Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service ### Lot Information Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution Card Management System (CMS) or Customer Relationship Management system (CRM) IT Solution London Councils is responsible for the delivery of the Concessionary Transport Schemes, which includes a statutory duty to issue and manage ITSO smartcards/ smart media and the technical infrastructure to support operator ticketing systems. Smartcard / smart media technology. The Council's contract for a HOPS, CRM, online customer portal and card management bureau is due to end in October 2025 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in London over the next five years. Specifically the London Councils is looking to purchase the following services: * Data Transfer / Transition to a new system; * Customer Relationship Management or Case Management software system; * Online portal for ordering Smart Card / Media for use by general public and or Transport Staff; * Commercial Smart Card / Smart Media; * Data Analytics; * Production of Smart Cards / Media; * Distribution of Smart Cards / Media; * Smart Card / Media support through a back-office system (HOPS); * Contact centre; * Secure Smart Card / Media data exchange(ISAM); * Hosting Services; * Maintenance and Support as appropriate for the all the above services; * PCI DSS compliant payment mechanism; * System integration of all of the above services including utilising API's to connect to other local authority systems Managed Service (Contact Centre, Portal & Card Production) Managed Service (Contact Centre, Portal & Card Production) The production of cards from validated data through personalisation to their dispatch by post. The service is to be compliant with the relevant ECNTS and ITSO specification and usually requires personalisation and encoding on Oyster pre encoded cards, some cards (less than 1%) may be issued as Oyster only. The contractor will be required to hold in stock pre-encoded Oyster cards. To personalise and/or produce smart, magnetic strip or other cards for London Councils and other authorities. This may include cards for the London Taxicard scheme which are currently magnetic strip and require personalisation. The contractor must offer a tariff for card purchase, bespoke card encoding, personalisation, application processing, data capture and validation, card management and customer interface. Data Matching, Cleansing & Management Services Data Matching, Cleansing & Management Services Data cleansing and verification services for concessionary travel. Integrated Transport Smartcard Organisation (ITSO) Back Office & Host Operator or Processing System (HOPS) Managed Service The capture and verification/validation of all applicant data, card data and compliant with the relevant ENCTS, ITSO, Oyster specifications and data protection legislation requirements. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/024711-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Aug 2024 | | Submission deadline | Not specified | | Future notice date | 29 Sep 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON COUNCILS | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 0AL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLI London | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30162000 - Smart cards - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 72316000 - Data analysis services ## Release History - 6 Aug 2024 at 14:55 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/024711-2024 ## Notice URLs - https://www.londoncouncils.gov.uk/ - https://www.londoncouncils.gov.uk/who-we-are/about-us/tenders-and-expressions-interest ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048824. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048824.json.