---
title: "CRM"
ocid: "ocds-h6vhtk-048833"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048833"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048833.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048833.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2024-08-06"
---

# CRM

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-048833

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048833)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048833.json)

## Summary

Suffolk County Council has awarded a contract to Goss Interactive Limited for the provision of Customer Relation Management (CRM) software packages. The agreement, effective from 1st August 2024, encompasses a subscription for licences and premium support spanning up to 7 years. This procurement involves Customer Relation Management software (CPV 48445000) and falls under the goods category. The contract, valued at £635,327, adheres to a limited procurement method, specifically a negotiated procedure without publication, justified by the unique technical capabilities and existing development within Goss's CRM system. The procurement location is identified as UKH14, Ipswich.

This tender presents significant opportunities for businesses engaged in CRM software and support services. Particularly suited to specialised software providers, this contract highlights the importance of technical expertise and unique service offerings. Companies looking to expand in the public sector or build long-term partnerships with regional authorities can benefit from engaging in similar procurement processes. The focus on a direct award indicates a preference for suppliers with an established track record and specialised competencies in the specific software solutions required by public organisations like Suffolk County Council.

## Notice

Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.

### Lot Information

Lot 1

Suffolk County Council is undertaking a negotiated procedure without publications to award a contract for up to 7 years to Goss Interactive Limited for CRM SAAS subscription

### Procurement Information

The Goss Interactive CRM is the Councils CRM system and the Council there has been considerable development of the product since its implementation on 2021. The cost of moving to a new system in its entirety is prohibitive to the Council and as such the Council has opted to direct award a contract to Goss Interactive.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024731-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £635,327 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | TLH14 Suffolk CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GOSS INTERACTIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 6 Aug 2024 at 15:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024731-2024

## Notice URLs

- http://www.suffolk.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048833. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048833.json.