---
title: "P228 - Out of Hours Contact Contact Centre (EOI/Early market engagement)"
ocid: "ocds-h6vhtk-04883f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04883f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04883f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04883f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2024-08-07"
---

# P228 - Out of Hours Contact Contact Centre (EOI/Early market engagement)

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-04883f

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## Summary

Westminster City Council is engaging in a procurement process for an out of hours contact centre, categorised under the call centre services industry. This market engagement initiative, titled "P228 - Out of Hours Contact Contact Centre (EOI/Early market engagement)", aims to gauge market interest and validate potential approaches for delivering these services. The most recent tender update was issued on 7th August 2024, highlighting that while discussions are ongoing, specific commercial and contractual frameworks are yet to be finalised. The procurement is currently in the tender stage, and any responses received will be considered but will not commit the council to proceed with a full procurement. The location for this procurement activity falls within the region of London, specifically in Westminster.

This tender presents significant opportunities for businesses operating within the call centre services sector. Companies with expertise in managing 24/7 customer service operations would find this engagement particularly suitable for leveraging their capabilities. Participating companies can benefit from the high visibility and partnership with a prominent public authority like Westminster City Council. The open engagement process encourages responses from diverse service providers, thereby offering growth opportunities to both established firms and emerging businesses within the industry. The market engagement phase is crucial for businesses to influence the final procurement model and demonstrate their readiness to meet the outlined requirements.

## Notice

The purpose of this Market Engagement is to appraise the market of Westminster City Councils (WCC) proposed approach to procuring an out of hours contact centre and to seek validation of market palatability and appetite for the delivery of the current services. It should be noted that WCC has not yet finalised the model, commercial and contractual approach and as such reserves its right to amend any of the positions set out in the documentation. The issuance of this information (and any accompanying materials) shall not be deemed to be any form of commitment on the part of WCC to proceed with a full procurement. All responses will be gratefully received and carefully considered but shall not bind WCC in any way.

### Lot Information

Lot 1

The purpose of this Market Engagement is to appraise the market of Westminster City Councils (WCC) proposed approach to procuring an out of hours contact centre and to seek validation of market palatability and appetite for the delivery of the current services. It should be noted that WCC has not yet finalised the model, commercial and contractual approach and as such reserves its right to amend any of the positions set out in the documentation. The issuance of this information (and any accompanying materials) shall not be deemed to be any form of commitment on the part of WCC to proceed with a full procurement. All responses will be gratefully received and carefully considered but shall not bind WCC in any way.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024892-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | 15 Sep 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Additional buyers | WESTMINSTER CITY COUNCIL (WCC) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI31 Camden and City of London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 7 Aug 2024 at 14:01 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024892-2024
- 6 Aug 2024 at 20:38 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/024755-2024

## Notice URLs

- https://www.westminster.gov.uk
- https://www.westminster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04883f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04883f.json.