--- title: "Sheltered Housing - Call Monitoring, Welfare Check call and Responder service" ocid: "ocds-h6vhtk-048851" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048851" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048851.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048851.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "READING BOROUGH COUNCIL" published: "2024-08-07" --- # Sheltered Housing - Call Monitoring, Welfare Check call and Responder service Buyer: READING BOROUGH COUNCIL Current stage: Tender OCID: ocds-h6vhtk-048851 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048851) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048851.json) ## Summary Reading Borough Council invites tenders for the provision of Sheltered Housing services including call monitoring, welfare check calls, and responder service, under an open procedure. This procurement falls under the industry category of Social Work Services (CPV: 85310000) and will cover sites in the UKJ11 region. Key dates include the tender period ending on 25th September 2024, with the contract commencing on 1st April 2025 and concluding on 31st March 2028, with an option of a two-year extension. The procurement process is currently in the 'tender' stage and seeks written submissions by the stipulated deadline, with bids to be opened at the Reading Borough Council Civic Offices. This tender offers significant opportunities for businesses specialising in welfare services, emergency monitoring, and elder care technology. Companies with experience in managing alarm receiving centres or providing 24/7 emergency response services will find this contract an avenue for expansion. Additionally, enterprises that can seamlessly integrate digital monitoring systems and telecare technologies will be well-placed to compete. The extended contract period and the potential for a longer-term working relationship with a regional authority such as Reading Borough Council provide substantial business growth potential. ## Notice We are seeking a three-year initial contract with an option to extend for a further two years to commission an Alarm Receiving Centre (ARC) to provide: * 24/7 emergency alarm (warden call) monitoring service * Daily welfare check calls - weekends, bank holidays and office closures * Site responder service * across the portfolio within the sheltered housing service. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include: 1. General Sheltered, 2. Cedar Court Sheltered Extra Care scheme, 3. Phoebe Cusden House. Full details of the requirement can be found in Annex 1 - Specification. ### Lot Information Lot 1 We are seeking a three-year initial contract with an option to extend for a further two years to commission an Alarm Receiving Centre (ARC) to provide:- 24/7 emergency alarm (warden call) monitoring service - Daily welfare check calls - weekends, bank holidays and office closures- Site responder service across the portfolio within the sheltered housing service. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include:1. General Sheltered, 2. Cedar Court Sheltered Extra Care scheme, 3. Phoebe Cusden House. Each site currently has an analogue Tunstall warden call alarm system which monitors door entry, fire alarm systems, lift alarms, communal call points, individual flat call points, pendants, intruder alarms, the master key safe, and other assistive technology/telecare devices such as falls monitors and flood detectors. Conversion to enable digital working is being installed via an IP connector to enable working in a digital environment, whilst we review our longer-term provision of warden call equipment. Renewal: Further two year extension available. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/024784-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Aug 2024 | | Submission deadline | 25 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2025 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | £300,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | READING BOROUGH COUNCIL | | Locality | RG1 2LU | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLJ11 Berkshire | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85310000 - Social work services ## Release History - 7 Aug 2024 at 09:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024784-2024 ## Notice URLs - http://www.reading.gov.uk - https://courttribunalfinder.service.gov.uk/courts/rolls-building - https://in-tendhost.co.uk/readingbc/aspx/Tenders/Current ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048851. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048851.json.