---
title: "Insurance Claims Handling Solution"
ocid: "ocds-h6vhtk-04885e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04885e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04885e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04885e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "ESSEX COUNTY COUNCIL"
published: "2024-08-07"
---

# Insurance Claims Handling Solution

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-04885e

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## Summary

Essex County Council is planning a procurement process for an Insurance Claims Handling Solution, identified by tender ID CO0528. The tender, classified under industry category "IT services: consulting, software development, Internet and support" (CPV code 72000000), is intended to service the council's needs for the next ten years. The procurement is in the planning stage, with key activities including supplier engagement and demonstrations scheduled for August 2024. The council seeks to finalise the supplier selection by late 2024 or early 2025, with the system going live by May 2025. Businesses must express interest by 12 noon on 20th August 2024 to participate in the demonstrations.

This tender presents significant opportunities for businesses specialising in insurance claims handling systems. Companies that offer robust, cloud-based solutions with flexible reporting and secure data management compliant with the Data Protection Act 2018 and UK GDPR 2016 would be highly suited for this procurement. The opportunity includes a long-term contract that promises sustained business growth. Suppliers should be prepared to provide a comprehensive overview of their system capabilities, along with indicative costs for budgeting purposes. Organisations possessing a strong track record in delivering user-friendly, compliant IT services aimed at local authorities will find this opportunity particularly advantageous.

## Notice

Procurement to purchase an Insurance Claims Handling Solution for 11 users/licenses

### Lot Information

Lot 1

Essex County Council (ECC) is seeking to procure an off the shelf insurance claims handling system as its current contract is due to expire May 2025. In order to support ECC's in house claims handling there is a requirement for a system to record and manage the data for insurance claims and associated policies. The minimum requirements of the claims handling system will include but is not limited to the below: - The system must be flexible with a user friendly reporting system that allows ECC to produce various claims reports, including triangulation reports. - The system must be able to record claims from a number of classes of business, record financial details and have a diary/task system. - The system must be Cloud based with Multi Factor Authentication (MFA). - ECC data must be managed securely, and the system must adhere to the Data Protection Act 2018 and UK General Data Protection Regulation 2016. - The system must have an online claims form that is accessible from ECC's Highways website and once claims are submitted can either be promoted to the system or rejected. ECC is currently scoping out its requirement to ensure a robust, effective, and adaptable system is procured. ECC would hope to nominate a Supplier in late 2024/early 2025 with a system go live date of May 25; ECC is looking to award a 10 year contract. To support ECC's scoping work this PIN has been put out to the market to engage with Suppliers who can offer such a solution; ECC is hoping to gain a better understanding of the current market through Supplier engagement and demonstrations. The Supplier demonstrations will be held during August 2024 and should focus on the following: - Claim functionality including payments/reserves, diary tasks - Admin controls - Reporting including find claim function If you are interested, please help to submit a response to the below and reach out to Sam Ellis - sam.ellis@essex.gov.uk to arrange a demonstration. - Provide a general overview and capabilities of your insurance claims handling system. - For budgetary purposes please help to provide indicative costs for 11 users/licenses. - With the exclusion of ongoing license costs, for budgetary purposes please help to provide indicative costs for any implementation works or ongoing support associated with the system. (Please kindly advise how long you anticipate implementation will take). Please express your interest to demonstrate by 12 noon on 20th August 2024.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024809-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | 29 Sep 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLH3 Essex |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Aug 2024 at 10:12 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/024809-2024

## Notice URLs

- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04885e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04885e.json.