---
title: "Service User and Lived Experience Engagement"
ocid: "ocds-h6vhtk-04886f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04886f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04886f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04886f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2024-10-03"
---

# Service User and Lived Experience Engagement

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04886f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04886f.json)

## Summary

Norfolk County Council has awarded a contract entitled "Service User and Lived Experience Engagement" in the health and social work services category. The procurement process, handled via an open procedure, culminated in an active contract worth £341,000 being signed on October 1, 2024. The project aims to incorporate the voices of service users and those with lived experiences into the design and delivery of interventions, aligning with the National Drug Strategy 2021: From Harm to Hope. The contract locations cover regions UKH17, UKH16, and UKH15, utilising guidelines in compliance with the Public Contracts Regulations 2015.

This procurement offers substantial business growth potential, especially for organisations experienced in health and social work services. Engaging in this initiative can enhance a company’s portfolio by contributing to a meaningful cause that aims to improve recovery services for individuals affected by drug and alcohol use. Businesses adept in providing guidance and counselling services would be exceptionally suited to compete, bringing their expertise to support Norfolk's Lived Experience led recovery community. The focus on lived experience underlines a significant demand for empathetic and community-oriented service delivery.

## Notice

Norfolk County Council has awarded a contract for a new service to identify service development needs. Service user and lived experience engagement is one of the major steps to collect evidence that helps to broaden and improve service delivery. The National Drug Strategy 2021: From Harm to Hope, clearly states the vital importance of having the voices of those using our treatment services, those not yet engaged and their friends and family. Involving the voice of lived experience will ensure that the services and interventions being offered are helpful and support people to succeed in their recovery from drugs and/or alcohol.

### Lot Information

Lot 1

The National Drug Strategy 2021: From Harm to Hope clearly states the vital importance of having the voices of those using our treatment services, those not yet engaged and their friends and family. Involving the voice of lived experience will ensure that the services and interventions being offered are helpful and support people to succeed in their recovery from drugs and/or alcohol. This is for a new service to identify service development needs. Service user and lived experience engagement is one of the major steps to collect evidence that helps to broaden and improve service delivery. The best people to do this are those currently using services, those in recovery, those who have disengaged and those not yet in active treatment (treatment naive). This scope of work will directly facilitate future service design.The key aims of the service are to;* Bring the voice of lived experience to the work of NDAP and the wider system, influencing decision making across all levels* Support the growth and development of Norfolk's Lived Experience led recovery community

Renewal: The contract may be extended by 2 further years, subject to funding and satisfactory performance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031742-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Oct 2024 |
| Submission deadline | 9 Sep 2024 |
| Future notice date | Not specified |
| Award date | 30 Sep 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £360,000 |
| Lots value | £360,000 |
| Awards value | Not specified |
| Contracts value | £341,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOGETHER FOR MENTAL WELLBEING SUPPORT SERVICES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85312300 - Guidance and counselling services

## Release History

- 3 Oct 2024 at 13:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031742-2024
- 7 Aug 2024 at 11:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024837-2024

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfile
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04886f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04886f.json.