---
title: "Approved Doctors Information System Support and Maintenance"
ocid: "ocds-h6vhtk-048920"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048920"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048920.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048920.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MARITIME AND COASTGUARD AGENCY"
published: "2025-07-14"
---

# Approved Doctors Information System Support and Maintenance

Buyer: MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-048920

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048920)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048920.json)

## Summary

The Maritime and Coastguard Agency (MCA), based in Southampton, UK, has recently engaged in procurement activities to secure support and maintenance for their IT systems, specifically the Approved Doctors Information System (ADIS) and Short Course Database (SCDB). The procurement process, identified by the tag "tender", was initiated through an open procedure under PCR 2015, signalling a transparent and competitive approach. Key dates include the contract signing for "Approved Doctors Information System Support and Maintenance" on 16 June 2025, with the contract status currently active. The industry focus is on system maintenance services, with Professional Data Management Services Limited securing the award for the ADIS project and CATAPULT CX LIMITED being awarded the SCDB project. The total contract value is approximately £963,618, emphasising the sizeable opportunity presented by this procurement.

For businesses in the IT sector, especially those focused on system maintenance and managed services, these contracts offer substantial opportunities for growth and exposure within the government procurement landscape. SMEs, in particular, could find this beneficial, as evidenced by the active participation and award of contracts to smaller firms like Professional Data Management Services Limited and CATAPULT CX LIMITED. Companies capable of providing comprehensive system support, including debugging, diagnostics, and proactive maintenance, are well-suited to compete for such contracts. The emphasis on maintaining high technical knowledge and meeting strict resolution times caters to businesses with a robust service track record in managing and supporting complex IT systems.

## Notice

Support and maintenance services.

### Lot Information

LOT 1: IT Managed Service for the MCA's Approved Doctors' Information System (ADIS)

The MCA undertook an open tender procedure under PCR 2015 for the following requirement: A fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. To gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.

Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered.

LOT 2: IT Managed Service for the MCA's Short Course Data Base (SCDB)

4.1 A fully Managed Service for the SCDB for Maritime and Coastguard Agency staff to provide support for, but not limited to: * Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance * Support in debugging and diagnostics relating to third party integrations. * Minor updates to support third party or system API changes where required * Bug fixing application functionality. * Application of applicable security patches * All proactive maintenance required to keep the application healthy and available. * Meet agreed target resolution times. * Cloud health & monitoring to ensure the backups are working and are viable. * Security vulnerability patching, as per vendor guidance. * System upgrades / updates will be aligned to feature delivery. * Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period

Renewal: Contract length is 2 +1. Renewals would be required after year 2 if the extension option is not considered.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039699-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2025 |
| Submission deadline | 9 Sep 2024 |
| Future notice date | Not specified |
| Award date | 15 Jun 2025 |
| Contract period | Not specified |
| Recurrence | 01/08/26 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £963,618 |
| Lots value | £963,618 |
| Awards value | Not specified |
| Contracts value | £280,758 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CATAPULT CX; PROFESSIONAL DATA MANAGEMENT SERVICES |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50324100 - System maintenance services

## Release History

- 14 Jul 2025 at 14:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/039699-2025
- 14 Jul 2025 at 14:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/039694-2025
- 8 Aug 2024 at 16:25 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025115-2024

## Notice URLs

- https://assets.publishing.service.gov.uk/media/5e8d97c8d3bf7f1fb909b6bc/Public-Procurement-Review-Service-Scope-and-Remit.pdf
- https://dft.app.jaggaer.com/web/login.html
- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048920. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048920.json.