---
title: "Citizen Home Health Safety Check Contract"
ocid: "ocds-h6vhtk-048965"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048965"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048965.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048965.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CITIZEN HOUSING GROUP LIMITED"
published: "2025-05-27"
---

# Citizen Home Health Safety Check Contract

Buyer: CITIZEN HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-048965

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## Summary

The public procurement process for the "Citizen Home Health Safety Check Contract" has been completed by Citizen Housing Group Limited, a public law body focused on housing and community amenities. Initially initiated as a selective restricted procedure, the contract was awarded on 10th December 2024, with a total value of £11,580,459. The procurement was split into two geographic lots covering Birmingham, Hereford and Worcester, and Coventry. The classification of this tender falls under "Electrical services," and it involves comprehensive home health safety checks including gas servicing and electrical compliance. This contract will last up to ten years, encompassing both an initial term and potential extensions. The tender process aligned with the Public Contracts Regulations 2015, ensuring compliance with rigorous procurement guidelines.

This tender opens substantial opportunities for businesses specialising in gas and electrical services, particularly those able to deliver compliance and safety checks efficiently. Companies like Sureserve Compliance Holdings Limited who secure such contracts can strengthen their portfolio and visibility within the public sector. The contract's focus on innovation, collaborative working, and social value commitments also encourages service providers to develop competitive, value-added propositions. Firms with capabilities in digital solutions, performance monitoring, and local employment initiatives stand to benefit, thus bolstering business growth and expanding market reach through participation in such significant public service contracts.

## Notice

Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working. The procurement process was conducted in accordance with the Public Contracts Regulations 2015.

### Lot Information

Birmingham, Hereford and Worcester

The contract covers the provision of Home Health Safety Checks across Citizen's housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to: Annual gas servicing and maintenance Responsive gas repairs and emergency breakdown cover Electrical testing (EICRs) and remedial works Electrical upgrades and installations Data gathering to support asset management Delivery of additional home compliance checks during scheduled visits The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance. The works are split across two geographic lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry The contract is designed to reduce the number of visits to residents' homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience. The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.

Renewal: Initial term of 5 years (60 months), with an option to extend to 10 years (120 months)

Coventry

The contract covers the provision of Home Health Safety Checks across Citizen's housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to: Annual gas servicing and maintenance Responsive gas repairs and emergency breakdown cover Electrical testing (EICRs) and remedial works Electrical upgrades and installations Data gathering to support asset management Delivery of additional home compliance checks during scheduled visits The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance. The works are split across two geographic lots: Lot 1: Birmingham, Hereford and Worcester Lot 2: Coventry The contract is designed to reduce the number of visits to residents' homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience. The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.

Renewal: Initial term of 5 years (60 months), with an option to extend to 10 years (120 months)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027883-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2025 |
| Submission deadline | 10 Sep 2024 |
| Future notice date | Not specified |
| Award date | 10 Dec 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000,000 |
| Lots value | £100,000,000 |
| Awards value | Not specified |
| Contracts value | £11,580,459 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITIZEN HOUSING GROUP LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B37 7YN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG32 Solihull |
| Local authority | Solihull |
| Electoral ward | Bickenhill |
| Westminster constituency | Meriden and Solihull East |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SURESERVE COMPLIANCE HOLDINGS |

## CPV Codes

### Divisions

- 09 - Petroleum products, fuel, electricity and other sources of energy
- 31 - Electrical machinery, apparatus, equipment and consumables; lighting
- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 42 - Industrial machinery
- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 45 - Construction work
- 50 - Repair and maintenance services
- 51 - Installation services (except software)
- 65 - Public utilities
- 71 - Architectural, construction, engineering and inspection services

### Codes

- 09300000 - Electricity, heating, solar and nuclear energy
- 09330000 - Solar energy
- 31200000 - Electricity distribution and control apparatus
- 31210000 - Electrical apparatus for switching or protecting electrical circuits
- 31211000 - Boards and fuse boxes
- 31212000 - Circuit breakers
- 31213000 - Distribution equipment
- 31214000 - Switchgear
- 31214500 - Electric switchboards
- 31216000 - Lightning arrestors
- 31600000 - Electrical equipment and apparatus
- 31625100 - Fire-detection systems
- 31625200 - Fire-alarm systems
- 31680000 - Electrical supplies and accessories
- 31681000 - Electrical accessories
- 31681400 - Electrical components
- 31682000 - Electricity supplies
- 39710000 - Electrical domestic appliances
- 39715000 - Water heaters and heating for buildings; plumbing equipment
- 39720000 - Non-electric domestic appliances
- 42160000 - Boiler installations
- 44100000 - Construction materials and associated items
- 44111500 - Insulators and insulating fittings
- 44111530 - Electrical insulating fittings
- 44130000 - Sewer mains
- 45211000 - Construction work for multi-dwelling buildings and individual houses
- 45211100 - Construction work for houses
- 45262640 - Environmental improvement works
- 45310000 - Electrical installation work
- 45311000 - Electrical wiring and fitting work
- 45311100 - Electrical wiring work
- 45311200 - Electrical fitting work
- 45312100 - Fire-alarm system installation work
- 45315000 - Electrical installation work of heating and other electrical building-equipment
- 45331000 - Heating, ventilation and air-conditioning installation work
- 50531000 - Repair and maintenance services for non-electrical machinery
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
- 50532000 - Repair and maintenance services of electrical machinery, apparatus and associated equipment
- 50532400 - Repair and maintenance services of electrical distribution equipment
- 50700000 - Repair and maintenance services of building installations
- 50710000 - Repair and maintenance services of electrical and mechanical building installations
- 50711000 - Repair and maintenance services of electrical building installations
- 50712000 - Repair and maintenance services of mechanical building installations
- 50720000 - Repair and maintenance services of central heating
- 51100000 - Installation services of electrical and mechanical equipment
- 51110000 - Installation services of electrical equipment
- 51112000 - Installation services of electricity distribution and control equipment
- 65100000 - Water distribution and related services
- 65200000 - Gas distribution and related services
- 65210000 - Gas distribution
- 65300000 - Electricity distribution and related services
- 65310000 - Electricity distribution
- 65320000 - Operation of electrical installations
- 71314100 - Electrical services
- 71317200 - Health and safety services
- 71334000 - Mechanical and electrical engineering services
- 71630000 - Technical inspection and testing services
- 71631000 - Technical inspection services
- 71632000 - Technical testing services

## Release History

- 27 May 2025 at 16:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027883-2025
- 14 Oct 2024 at 14:34 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033022-2024
- 9 Aug 2024 at 11:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025221-2024

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=84552&B=ECHELON
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191
- https://www.citizenhousing.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048965. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048965.json.