---
title: "CO0423 Enterprise Service Management Solution"
ocid: "ocds-h6vhtk-048a2d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048a2d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048a2d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048a2d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2025-02-18"
---

# CO0423 Enterprise Service Management Solution

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-048a2d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048a2d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048a2d.json)

## Summary

Essex County Council is currently in the procurement stage, seeking an Enterprise Service Management Solution under the restricted procedure procurement method. This tender, identified as CO0423, falls under the services category specifically for IT services: consulting, software development, Internet, and support. The procurement aims to secure a commercial off-the-shelf solution that enhances daily operations through efficiency, automation, and integration. Key stakeholders have engaged in detailed workshops to shape the requirements. The initial submission deadline has been extended to 12 September 2024. The contract period is set to conclude by 9 March 2030, with potential renewals as specified in the tender documents and a minimum term of five years.

This tender presents substantial growth opportunities for businesses specialising in IT services and software development, especially those focused on innovative service management solutions. Companies that provide intuitive, user-friendly technology can significantly benefit, particularly if they can adapt to customer-centric and commercially aware service requirements. This opportunity is suitable for medium to large enterprises with a robust track record in enterprise solutions capable of improving operational efficiencies and overall employee experiences.

## Notice

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution

### Lot Information

Lot 1

The Authority is seeking to procure a commercial off the shelf Enterprise Service Management Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements Page 4 to 7 captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations.

Renewal: This is a rolling contract term with contract break points as detailed within the tender documentation. Please note that the minimum contract term is 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005587-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2025 |
| Submission deadline | 4 Sep 2024 |
| Future notice date | Not specified |
| Award date | 18 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Feb 2025 at 14:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005587-2025
- 16 Aug 2024 at 09:19 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026061-2024
- 13 Aug 2024 at 08:59 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025540-2024

## Notice URLs

- https://procontract.due-north.com
- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048a2d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048a2d.json.