---
title: "Historic England Customer Service Provision"
ocid: "ocds-h6vhtk-048add"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048add"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-048add.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-048add.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HISTORIC ENGLAND"
published: "2024-11-28"
---

# Historic England Customer Service Provision

Buyer: HISTORIC ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-048add

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048add)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-048add.json)

## Summary

Historic England has completed the procurement process for a Customer Service Provision contract, awarded to Adecco UK Ltd. This contract, under the title "Historic England Customer Service Provision," falls within the services category, specifically wide area network services, and aims to handle general enquiries and act as a filter for other enquiries. The procurement process utilised an open procedure and was covered by the GPA. The contract, valued at £447,278, was signed on 28th November 2024. The services are required to operate remotely without an onsite presence, covering enquiries Monday to Friday, 9am to 5pm, year-round.

This tender represents significant opportunities for businesses specialising in customer service, call centre operations, and telephone operator services to expand their market presence and enhance their portfolio. Companies like Adecco UK Ltd, a large-scale supplier, are best suited for this type of contract due to their capacity to meet the high standards and service requirements set by Historic England, a public law body renowned for promoting England's historic environment from its Swindon-based headquarters.

## Notice

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year round between 9am to 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038491-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2024 |
| Submission deadline | 29 Aug 2024 |
| Future notice date | Not specified |
| Award date | 28 Nov 2024 |
| Contract period | 2 Dec 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £460,000 |
| Lots value | £460,000 |
| Awards value | Not specified |
| Contracts value | £447,278 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENGLAND |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ADECCO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72720000 - Wide area network services
- 79342300 - Customer services
- 79511000 - Telephone operator services
- 79512000 - Call centre

## Release History

- 28 Nov 2024 at 15:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038491-2024
- 14 Aug 2024 at 14:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025826-2024

## Notice URLs

- https://historicengland.org.uk/
- https://in-tendhost.co.uk/historicengland/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-048add. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-048add.json.