---
title: "UHB CRM Solution - Market Engagement"
ocid: "ocds-h6vhtk-049234"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049234"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049234.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049234.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST"
published: "2024-08-20"
---

# UHB CRM Solution - Market Engagement

Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-049234

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049234)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049234.json)

## Summary

University Hospitals Birmingham NHS Foundation Trust (UHB) has released a Prior Information Notice for a Customer Relationship Management (CRM) solution under a planning stage. The trust, which is one of the largest teaching hospital Trusts in England and the West Midlands, is looking to implement this solution at its multiple locations including Birmingham and Solihull. This procurement falls under the industry category of "Customer Relation Management software package" and targets suppliers who can provide goods. Interested suppliers are required to respond to the market engagement exercise via the Health Family Single eCommercial System Portal (Atamis) by 16:00 on Tuesday, 17th September 2024. Key dates to note include future communication on 29th October 2024. The primary location for the procurement is the UKG region.

This tender presents significant business growth opportunities, especially for software vendors specialising in customer relationship management systems. Small and medium-sized enterprises (SMEs) with capabilities in delivering scalable and secure CRM solutions will find this tender particularly aligned with their offerings. The large-scale implementation across various hospital units also indicates a substantial contract value, making it a lucrative project for businesses in the healthcare technology sector. Companies with previous experience in providing solutions to NHS trusts or similar large healthcare organisations would be well-suited to compete for this contract, leveraging their expertise to meet UHB’s extensive operational requirements.

## Notice

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital Trusts in England and the West Midlands, serving a regional, national, and international population. It includes Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. We also run several smaller satellite units, allowing people to be treated as close to home as possible.
As an NHS organisation, UHB will see and treat more than 2.2 million people every year across our sites UHB currently employs over 25,000 members of staff and we are committed to investing in their development and their health and wellbeing.

### Lot Information

Lot 1

This Prior Information Notice (PIN) outlines the requirements for a Customer Relationship Management (CRM) solution to be implemented by Health Innovation West Midlands at University Hospitals Birmingham NHS Foundation Trust (UHB) located in Birmingham and Solihull, England.

Requirements are further detailed within the Briefing Note document that can be found on the Atamis Procurement portal (see information listed below within additional information on how to access this).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026523-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | 29 Oct 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 2GW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 20 Aug 2024 at 14:30 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/026523-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.health-family.force.com/s/Welcome
- https://www.uhb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049234. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049234.json.