---
title: "Business Process Outsourcing"
ocid: "ocds-h6vhtk-0492e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0492e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0492e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0492e3.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DWR CYMRU CYFYNGEDIG"
published: "2024-08-22"
---

# Business Process Outsourcing

Buyer: DWR CYMRU CYFYNGEDIG  
Current stage: Tender  
OCID: ocds-h6vhtk-0492e3

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## Summary

The buying organisation Dwr Cymru Cyfyngedig, located in Cardiff, UK, is currently in the tender stage for a project titled "Business Process Outsourcing." This procurement falls under the "Call centre" industry category and encompasses back and front office activities to support DCC's onshore teams. The tender process is selective, utilising a negotiated procedure with prior call for competition. Bidders must submit their interest electronically via the eSourcing Portal by 23rd September 2024. The contract period is set for 2880 days and may be renewed at the discretion of DCC.

This tender presents a significant opportunity for businesses specialising in Business Process Outsourcing services to expand their operations and secure a long-term project with a prominent UK utility company. Companies with experience in managing office-based processes, including account, credit, and workforce management, will find this tender well-suited to their capabilities. The project demands a robust electronic submission method and an ability to communicate efficiently through the provided eSourcing platform. Businesses equipped to navigate the specified technical and economic selection criteria will be particularly well-positioned to compete.

## Notice

DCC are looking for a suitably experienced and capable organisation to provide Business Process Outsourcing (BPO) for a number of back and front office activities. The BPO service provider will work with DCC's onshore teams to deliver its account, credit and workforce management objectives by managing the office-based processes and activities within the work streams.

### Lot Information

Lot 1

Business Process Outsourcing (BPO) for a number of back and front office activities.

Renewal: At the discretion of DCC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026797-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2024 |
| Submission deadline | 23 Sep 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DWR CYMRU CYFYNGEDIG |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF3 0LT |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Trowbridge |
| Westminster constituency | Cardiff East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 22 Aug 2024 at 10:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026797-2024

## Notice URLs

- http://www.dwrcymru.com
- https://dwrcymru-welshwater.bravosolution.co.uk
- https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0492e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0492e3.json.