--- title: "WP2248.1 & WP2248.2: SMS Provider(s) for GOV.UK Notify" ocid: "ocds-h6vhtk-04933b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04933b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04933b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04933b.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "CABINET OFFICE (GOVERNMENT DIGITAL SERVICE)" published: "2024-09-05" --- # WP2248.1 & WP2248.2: SMS Provider(s) for GOV.UK Notify Buyer: CABINET OFFICE (GOVERNMENT DIGITAL SERVICE) Current stage: Tender OCID: ocds-h6vhtk-04933b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04933b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04933b.json) ## Summary The Cabinet Office's Government Digital Service (GDS) is currently in the Tender stage for procuring SMS providers for GOV.UK Notify, under the title "WP2248.1 & WP2248.2: SMS Provider(s) for GOV.UK Notify." This tender covers IT services, specifically consulting, software development, internet, and support, and it pertains to the delivery of text message notifications via API or web interface to public sector users. With a primary focus on resilient service via two concurrently integrated SMS suppliers, the procurement process includes a deadline for tender submissions on 25th September 2024. This procurement is being conducted through a competitive procedure with negotiation, ensuring a thorough and selective process to secure the best suppliers. This tender represents a significant opportunity for businesses in the IT and digital communication sectors, offering substantial growth potential. Companies specialising in SMS services and who can provide resilient and efficient communication solutions are particularly well-suited to compete. The ability to handle high-volume SMS traffic and integration capabilities will be key advantages for businesses aiming to collaborate with GDS. With a contract period potentially extending up to 36 months, including renewal options, this tender could provide long-term stability and partnership opportunities for successful bidders. ## Notice GOV.UK Notify is a digital communications platform, developed and run by the Government Digital Service (GDS). Notify allows public sector service teams to send notifications (text message, email and post) to their users. The notifications are typically status updates, requests for action, MFA codes, receipts of applications or supporting information, and reminders. The messages are sent via an API or manually through a web interface. Currently there are over 8,700 service teams using GOV.UK Notify, from over 1,500 public sector organisations across central and local government and the NHS. Notify sends an average of 3 million SMS fragments a day, regularly achieving peaks of 7 million. Many Notify services send messages that are longer than one fragment and the average message sent via Notify is 2 fragments long. Notify SMS messages have a high average delivery rate of 95.7%. Notify uses two concurrently integrated SMS suppliers to ensure a resilient service. Typically, traffic is shared between the two based on supplier performance (speed of processing) and load. Ultimately GDS reserves the right to allocate work between suppliers at its absolute discretion and there is no guarantee of volume as it's influenced by both government policy and how the services choose to use Notify. ### Lot Information Lot 1 As per attached docs; https://www.contractsfinder.service.gov.uk/Notice/c9afefb6-26b6-4102-b081-e226304b837f Options: 24 + 12 + 12 months Renewal: Current contracts expire 31 March 2025. A new supplier would potentially require up-to 3 months to onboard. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/028515-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Sep 2024 | | Submission deadline | 25 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CABINET OFFICE (GOVERNMENT DIGITAL SERVICE) | | Locality | LONDON | | Post town | East London | | Postcode | E1 8QS | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Whitechapel | | Westminster constituency | Bethnal Green and Stepney | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 64212100 - Short Message Service (SMS) services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 5 Sep 2024 at 16:45 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028515-2024 - 22 Aug 2024 at 18:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/026943-2024 ## Notice URLs - https://www.contractsfinder.service.gov.uk/Notice/c9afefb6-26b6-4102-b081-e226304b837f - https://www.gov.uk/government/organisations/government-digital-service ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04933b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04933b.json.