---
title: "Maintain Functionality of Existing Chiptech Telecare Equipment"
ocid: "ocds-h6vhtk-04968b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04968b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04968b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04968b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL"
published: "2024-08-29"
---

# Maintain Functionality of Existing Chiptech Telecare Equipment

Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04968b

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## Summary

North Hertfordshire District Council (NHC) is engaging in a procurement process titled "Maintain Functionality of Existing Chiptech Telecare Equipment." This tender falls under the industry category of "Radio, television, communication, telecommunication and related equipment" (CPV code 32000000). The procurement stage is currently at the Award phase, with an active contract to Chiptech International Limited. The contract, valued at £800,000, was signed on 23rd August 2024. The scope includes the supply and maintenance of existing telecare equipment, ensuring service continuity for approximately 4500 users in the UKH region. This procurement method is limited and was conducted via negotiation without the publication of a contract notice due to the technical specificity of the equipment required.

This tender presents significant opportunities for businesses involved in the telecommunications and assistive technology sector. Particularly, companies specialising in technological maintenance and supply for complex telecare needs could find growth avenues through similar contracts, especially if they offer proprietary or highly specialised equipment. The necessity for a sole supplier like Chiptech underscores the importance of technical expertise and the provision of unique services or products, making this type of contract ideal for firms holding niche technological capabilities and innovations.

## Notice

Supply and maintenance of existing telecare equipment. Chiptech is the original equipment manufacturer of the telecare equipment currently installed and that this equipment is proprietary, meaning only Chiptech can provide the necessary maintenance and replacement parts

### Lot Information

Lot 1

Chiptech are a specialist supplier of assistive technology, particularly specialising in equipment for complex needs. The equipment included an alarm, pendant, additional peripherals, and SIM's also known as 'airtime' costs. North Hertfordshire Council (NHC) intends to contract with the sole supplier to maintain their proprietary equipment. Chiptech is the original equipment manufacturer of the telecare equipment currently installed and that this equipment is proprietary, meaning only Chiptech can provide the necessary maintenance and replacement parts. This agreement would cover the maintenance of telecare equipment already installed into users' homes, including the provision of replacement parts, batteries, peripherals and associated airtime costs for installed SIM cards.

### Procurement Information

Chiptech is the original equipment manufacturer, and this equipment is currently installed in approximately 4500 service user's home. If a contract is not established to maintain this equipment, which can only be provided by Chiptech, then all devices will need to be replaced including any SIM costs.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027668-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Aug 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Aug 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £800,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL |
| Locality | LETCHWORTH |
| Post town | Stevenage |
| Postcode | SG6 3JF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South West |
| Westminster constituency | North East Hertfordshire |
| Delivery location | TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHIPTECH INTERNATIONAL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 29 Aug 2024 at 16:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027668-2024

## Notice URLs

- https://www.north-herts.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04968b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04968b.json.