--- title: "Early Market Engagement for CRM Data Project" ocid: "ocds-h6vhtk-04974f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04974f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04974f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04974f.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "BRISTOL CITY COUNCIL" published: "2024-09-02" --- # Early Market Engagement for CRM Data Project Buyer: BRISTOL CITY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-04974f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04974f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04974f.json) ## Summary Bristol City Council is planning a new procurement process titled "Early Market Engagement for CRM Data Project" within the industry category of software package and information systems. The project aims to digitalise membership, enhance family attendance clarity, target specific families, and scale systems as new family hubs open across the city. The procurement process is currently in the planning stage, with future notices expected by 2nd December 2024. The project will be implemented in the UK and involves extensive data management and quality assurance reporting requirements. This tender offers substantial opportunities for businesses specialising in IT services, particularly those experienced in consulting, software development, internet services, and support. Companies that can provide robust CRM data management solutions, automate data ingestion from various sources, and integrate onsite visitor management systems will find this project highly beneficial. Businesses with expertise in digitalising manual processes and enhancing data accuracy and analysis for informed decision-making would be well-suited to compete. Engaging in this tender allows such companies to showcase their capabilities to a significant regional authority, fostering potential long-term collaborations. ## Notice Bristol City Council wishes to conduct an early market engagement for CRM data project for family hubs. The aim of the system is to: - Fully digitalise membership of the Family Hubs and reduce the current manual paper process. - Have complete clarity on family attendance and engagement. - Enable us to target families in areas and drive-up membership to key programmes. - Scale the system as we open more hubs across the city. The data management system will seek to enable the following outcomes and benefits: * Be able to ingest incoming data from Commissioned Partners and third parties e.g. voluntary organisations automatically. * Quality assurance reporting requirements to be satisfied on a quarterly basis. * Accurate data analysis, trend analysis and impact evaluation will enable informed decision making in modelling future service delivery and understanding impact on statutory services ensuring best delivery for citizens. This will promote and sustain the model's long-term future. The onsite visitor management system will seek to enable the following outcomes and benefits: * Families will have the ability to register and sign up to activities onsite. * Data collected onsite will be integrated into the wider data management system collated into the data lake facilities, enabling attendance tracking and data intelligence. * Children's centre staff will be able to spend time engaging with families. Admin staff will be able to focus on improving communications through social media channels and hyper local. Following an options appraisal and within the constraints of the grant envelope, we are pursuing a tactical solution, and we would like to now move into soft market testing with targeted vendors. ### Lot Information Lot 1 Bristol City Council wishes to conduct an early market engagement for CRM data project for family hubs. The aim of the system is to: - Fully digitalise membership of the Family Hubs and reduce the current manual paper process. - Have complete clarity on family attendance and engagement. - Enable us to target families in areas and drive-up membership to key programmes. - Scale the system as we open more hubs across the city. The data management system will seek to enable the following outcomes and benefits: * Be able to ingest incoming data from Commissioned Partners and third parties e.g. voluntary organisations automatically. * Quality assurance reporting requirements to be satisfied on a quarterly basis. * Accurate data analysis, trend analysis and impact evaluation will enable informed decision making in modelling future service delivery and understanding impact on statutory services ensuring best delivery for citizens. This will promote and sustain the model's long-term future. The onsite visitor management system will seek to enable the following outcomes and benefits: * Families will have the ability to register and sign up to activities onsite. * Data collected onsite will be integrated into the wider data management system collated into the data lake facilities, enabling attendance tracking and data intelligence. * Children's centre staff will be able to spend time engaging with families. Admin staff will be able to focus on improving communications through social media channels and hyper local. Following an options appraisal and within the constraints of the grant envelope, we are pursuing a tactical solution, and we would like to now move into soft market testing with targeted vendors. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/027968-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Sep 2024 | | Submission deadline | Not specified | | Future notice date | 2 Dec 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRISTOL CITY COUNCIL | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 5TR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Hotwells and Harbourside | | Westminster constituency | Bristol Central | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 2 Sep 2024 at 14:20 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/027968-2024 ## Notice URLs - https://www.bristol.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04974f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04974f.json.