--- title: "Contact Centre as a Service Solution and Mobile App" ocid: "ocds-h6vhtk-0497c2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0497c2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0497c2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0497c2.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CHESHIRE EAST COUNCIL" published: "2026-01-28" --- # Contact Centre as a Service Solution and Mobile App Buyer: CHESHIRE EAST COUNCIL Current stage: Award OCID: ocds-h6vhtk-0497c2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0497c2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0497c2.json) ## Summary Cheshire East Council has completed a procurement process for a "Contact Centre as a Service Solution and Mobile App" focusing on network interfaces. The procurement, conducted under a selective restricted procedure, was awarded to 4Net Technologies Ltd. and involves a contract valued at approximately £1,268,727 GBP. The services will ensure business connectivity, user experience optimisation, and managed services under the Crown Commercial Service - Network Services 3 framework. The contract, signed on December 10, 2025, will commence on February 7, 2026, catering to the UKD6 region. This tender represents a notable opportunity for businesses specializing in providing network services, especially those capable of supporting and maintaining telephony systems such as NICE CXOne. Companies in managed services and infrastructure solutions can benefit significantly from participating in similar tenders. Engaging in tenders like this can enhance business visibility and credibility, allowing firms to demonstrate their capability to provide comprehensive IT solutions for public sector bodies. The extended contract period also offers opportunities for ongoing partnership and potential future collaborations with Cheshire East Council. ## Notice Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system. To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. This contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions. ### Lot Information Lot 1 To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement. Contract commences 7 February 2026 ### Procurement Information Direct award call off from framework agreement ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007396-2026 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Restricted procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jan 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 2 Sep 2024 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £3,057,204 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CHESHIRE EAST COUNCIL | | Locality | SANDBACH | | Post town | Crewe | | Postcode | CW11 1HZ | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD6 Cheshire | | ITL 3 | TLD62 Cheshire East | | Local authority | Cheshire East | | Electoral ward | Crewe Central | | Westminster constituency | Crewe and Nantwich | | Delivery location | TLD6 Cheshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 8 | | Supplier names | 4NET TECHNOLOGIES; ASCENDANT SOLUTIONS DATA MANAGEMENT; HALO SERVICE SOLUTIONS; IDOX SOFTWARE; INSIGHT DIRECT (UK; RINGGO; UNITYFIVE; VIA TECHNOLOGIES EUROPE | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems ### Codes - 30237110 - Network interfaces - 48000000 - Software package and information systems ## Release History - 28 Jan 2026 at 09:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007396-2026 - 19 Jan 2026 at 15:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004431-2026 - 9 Jan 2026 at 15:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001998-2026 - 26 Nov 2025 at 14:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/077320-2025 - 29 Oct 2025 at 13:40 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/069387-2025 - 8 Sep 2025 at 10:24 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/054577-2025 - 8 Sep 2025 at 09:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/054555-2025 - 14 Apr 2025 at 08:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014810-2025 - 14 Oct 2024 at 09:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032930-2024 - 4 Oct 2024 at 08:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031807-2024 - 3 Sep 2024 at 13:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028154-2024 ## Notice URLs - http://www.cheshireeast.gov.uk - http://www.idoxgroup.com - https://haloservicesolutions.com/ - https://www.crowncommercial.gov.uk/agreements/RM6259 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0497c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0497c2.json.