--- title: "EEAST - 24-T15 - Conflict Resolution Training" ocid: "ocds-h6vhtk-04988a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04988a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04988a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04988a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST" published: "2024-09-05" --- # EEAST - 24-T15 - Conflict Resolution Training Buyer: EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST Current stage: Tender OCID: ocds-h6vhtk-04988a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04988a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04988a.json) ## Summary The East of England Ambulance Service NHS Trust has initiated an open procurement process (ID: 24-T15) for the provision of Conflict Resolution Training services. The contract, valued at £165,000, aims to support the Trust’s staff, including volunteers, in managing actual or potential aggression and challenging behaviour. The training will comply with NHS Protect requirements and the Skills for Health Core Skills Training Framework. The contract will run from 1st December 2024 to 30th November 2027, with the possibility of two additional one-year extensions. The procurement stage is currently at the tender phase, with a submission deadline of 30th September 2024. The training will be delivered across the East of England, covering Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. This tender presents significant opportunities for businesses that specialise in conflict resolution and training services, particularly those with experience in the healthcare sector. The training provider must be certified by the BILD Association of Certified Training and capable of issuing accredited qualifications upon course completion. Companies with proven expertise in both theoretical and practical aspects of conflict resolution, and those familiar with NHS guidelines, are well-suited to compete. This contract provides a stable business opportunity with potential for extension, allowing successful bidders to establish a long-term partnership with a prominent public healthcare provider. ## Notice For the Provision of Conflict Resolution Training ### Lot Information Lot 1 The East of England Service NHS Trust ("the Authority") covers the six counties which make up the East of England - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and provides a range of services, but is best known for the 999-emergency service. Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care. Our diverse area is spread over about 7,500 square miles and contains a mix of rural, coastal and urban areas - from Watford to Wisbech and Cromer to Canvey Island. Our services are tailored to meet the needs of each community's differing environmental and medical needs. The Authority employs more than 5,000 staff and 1,000 volunteers to deal with 1,384,547 emergency calls every year. Staff and volunteers are trained and experienced in caring for patients in a variety of situations, ranging from life-threatening illness and injury to less serious situations such as falls in the home or patients with minor injuries. In addition, the Authority handles more than one million non-emergency patient journeys to and from routine hospital appointments. Further information regarding the Authority can be obtained from www.eastamb.nhs.uk. The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance). All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority. The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques. The duration of the contract will be three (3) years with the Authority having the option to extend for up to two (2) further periods of twelve (12) months. The Authority does not guarantee any level of business or exclusivity arising from the award of this Contract. Full details of the Authority's requirements are set out in the Specification in Annex B2 of Section B. The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance). All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority. The course must comply with the Skills for Health "Core Skills Training Framework" (CTSF) requirements of Conflict Resolution Training. The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques. The Supplier must be able to certificate the Authority's trained staff, on completion of the course, with a formal "Conflict Resolution" or similar accredited qualification on the RQF Framework. The Supplier must have a clear understanding of the complexities and nature of healthcare related conflict resolution requirements. The Supplier must be certified by the BILD Association of Certified Training as complying with the Restrain Reduction Network Training Standards Renewal: The contract duration is three (3) years with the option to extend for up to two (2) further periods of twelve (12) months ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/028508-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 5 Sep 2024 | | Submission deadline | 30 Sep 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Dec 2024 - 30 Nov 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £165,000 | | Lots value | £165,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST | | Locality | MELBOURN | | Post town | Stevenage | | Postcode | SG8 6EN | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | South Cambridgeshire | | Electoral ward | Melbourn | | Westminster constituency | South Cambridgeshire | | Delivery location | TLH East (England) | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80500000 - Training services ## Release History - 5 Sep 2024 at 16:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028508-2024 ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.eastamb.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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