---
title: "MyKarbon Customer Portal App for Karbon Homes"
ocid: "ocds-h6vhtk-049967"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049967"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049967.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049967.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2025-07-11"
---

# MyKarbon Customer Portal App for Karbon Homes

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-049967

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049967)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049967.json)

## Summary

Karbon Homes, a body governed by public law and located in Newcastle, is currently in the tender stage for the procurement of a MyKarbon Customer Portal App, aimed at enhancing digital choice and providing a secure and reliable self-serve route for its customers. The industry category for this procurement is communication software, with the location specified as Tyneside (UKC22). The procurement process is open, with submissions required electronically or in written form by 4th November 2024. The project includes a potential contract period of 72 months, with an initial 48 months and an option to extend for an additional 24 months.

This tender offers significant opportunities for businesses involved in communication and contact management software, especially those specialising in customer portal solutions. Firms capable of delivering secure, user-friendly digital platforms may find this contract particularly beneficial for growth. The contract’s extended duration and the emphasis on digital transformation also create a steady work stream and potential follow-on opportunities. Businesses with experience in developing comprehensive software solutions for housing and community amenities are well-suited to compete for this opportunity.

## Notice

One of Karbon's 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It's essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we're committed to continue to enhance our digital services offering

### Lot Information

Lot 1

One of Karbon's 3 strategic aims is to deliver an excellent customer experience, and part of the focus here is to provide great digital choice to our customers. It's essential that we make it easier, reliable and secure for our customers & that we enable more self-serve opportunities. Our customer portal (MyKarbon) is our primary self-serve route, and we're committed to continue to enhance our digital services offering

Options: 72 month(s) from the commencement date, with 48 initial month(s) and option to extend 1x24 month(s)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039439-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,116,782 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLENTIFIC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48333000 - Contact management software package
- 48510000 - Communication software package

## Release History

- 11 Jul 2025 at 18:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/039439-2025

## Notice URLs

- http://www.karbonhomes.co.uk
- http://www.karbonhomes.co.uk/
- http://www.plentific.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049967. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049967.json.