---
title: "Income Management System"
ocid: "ocds-h6vhtk-0499c2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0499c2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0499c2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0499c2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORWICH CITY COUNCIL"
published: "2024-09-10"
---

# Income Management System

Buyer: NORWICH CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0499c2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0499c2.json)

## Summary

Norwich City Council has completed a procurement process for an "Income Management System" under the Back Office Software Framework (RM6194) with Crown Commercial Services (CCS). The contract, valued at £493,858, was awarded to Civica UK Limited as a Software as a Service (SaaS) solution aimed at handling back-office applications. This direct award procedure adhered to internal governance requirements and did not require prior publication due to its status within the framework agreement. The contract, signed on 1st August 2024, involves deploying an income management system to support payment processing, with the primary delivery location in Norwich, UKH15.

This tender presents significant opportunities for businesses involved in software programming and consultancy services, particularly those specialising in back-office SaaS solutions for public sector organisations. Large-scale software providers with robust payment processing capabilities are well-suited for such contracts, offering potential growth through substantial government procurement opportunities. Businesses looking to expand their footprint in public sector services would find this contract type highly beneficial given the sizable contract value and the potential for future framework agreements with entities like Crown Commercial Services.

## Notice

Income Management System.

### Lot Information

Lot 1

An Income Management Cloud-hosted system that provides the council with a payment solution for peace of mind when taking and processing payments from customers via credit and debit cards.

### Procurement Information

Under the terms of the framework agreement of Back Office Software (RM6194) with CCS, a Direct Award procedure is permitted to the most suitable supplier on the provision that the authority has followed its own internal governance requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029011-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £493,858 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORWICH CITY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR2 1NH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Mancroft |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 10 Sep 2024 at 16:17 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029011-2024

## Notice URLs

- https://www.norwich.gov.uk/site/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0499c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0499c2.json.