--- title: "Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM),Business Process Outsourcing Services (BPO) and Systems Integration (SI)" ocid: "ocds-h6vhtk-049a4d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049a4d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049a4d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049a4d.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "METROPOLITAN POLICE SERVICE" published: "2024-09-12" --- # Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM),Business Process Outsourcing Services (BPO) and Systems Integration (SI) Buyer: METROPOLITAN POLICE SERVICE Current stage: Planning OCID: ocds-h6vhtk-049a4d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049a4d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049a4d.json) ## Summary The Metropolitan Police Service (MPS) is engaging in the planning stage of a substantial procurement process for the provision of Met Business Services (MBS). This encompasses Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing (BPO) services, and Systems Integration (SI). This market engagement exercise is set to involve significant contracts with a total estimated value of £400,000,000 GBP. The current intent is to reprocure services that support critical MPS operations, with the existing contracts due to expire between December 2026 and September 2027. Future notices are expected by 1 July 2025. The procurement category for this tender includes business services such as law, marketing, consulting, recruitment, and security, and the delivery region specified is London, United Kingdom (UKI). This tender creates significant opportunities for growth, particularly for businesses specialising in ERP and RM technology solutions, BPO services, and systems integration. Large-scale service providers, as well as smaller vendors or consortiums, are encouraged to participate in this competitive landscape. The contract necessitates experience in handling large volumes of personal data and a capability to provide significant numbers of vetted staff. Businesses with a proven track record in delivering similar services to government or police organisations will find this tender particularly well-suited to their expertise. Additionally, firms with robust capabilities in cybersecurity and data protection will have a competitive edge, given the stringent liability and insurance requirements set by the MPS. ## Notice The Metropolitan Police Service (MPS) is entering into a market engagement exercise to engage with potential suppliers of the MPS's future contracting opportunities for the supply of Met Business Services (MBS) solution which includes, * Business Process Outsourcing (BPO) Services, * Enterprise Resource Planning (ERP) Solution / Software, * Resource Management (RM) Solution/ Software, * Systems Integration Services (for the above scope). ### Lot Information Lot 1 The Metropolitan Police Service (MPS) currently outsources transactional HR, Finance and Commercial services to Shared Services Connected Limited (SSCL), including the provision of the supporting ERP system (P-SOP). The current contract expires in September 2027. Additionally, MBS utilises Resource Management (a duties management solution) software from Zetron/NEC, with the current contract to expire December 2026. The MPS intends to re-procure this suite of services and solutions that support our frontline operations and underpin the delivery of an efficient and effective Shared Services function (both internal and through a BPO provider). Our objective is to deliver truly user centric end to end solutions, whilst getting the best value for money for the organisation. MPS is entering into a market engagement exercise to help test early hypotheses, build out our solution and inform our proposed commercial strategy. Given the scale and complexity of the requirement MPS is likely to consider consortium bids under a lead / master vendor approach. For the purposes of PME we are particularly interested in responses from: * System Integrators (SI's) * Business Process Outsource (BPO) Service Providers o Multi specialism Outsource (BPO) Service Providers o Recruitment Process Outsource (RPO) Service Providers o Payroll Outsource Service Providers * ERP technology solution providers * RM technology solution providers For the purposes of the pre-market engagement phase, MPS is keen to hear from vendors who may provide some or all of the above components and would not wish to limit responses to those solely from master vendors at this time. Therefore we encourage interest from various tiers in the supply chain. To ensure efficient use of respondents and MPS's time please consider the following prior to registration. This service is a business critical service which will involve the processing of a large amount of personal data in regard to our staff and officers. Therefore, MPS is likely to require supplier or sub-contractors to be able to agree to (as a minimum): o A general liability cap of PS20,000,000 o A liability cap in respect to loss or corruption of data and data breaches of PS20,000,000 o Cyber insurance covering losses as a result of cyber-attack and/or data breaches, of at least PS5,000,000. Respondents will have relevant experience in their area of expertise, e.g. at least three examples of when they have provided similar services of a similar value, scale, scope and complexity to a similar (or larger) sized government, police organisation or other organisation. Respondents capable of providing a significant number of vetted staff to enable them to provide this service Respondents will be required to allow MPS to undertake a full financial assessment Additional information: The initial market engagement has been conducted but further engagement in Resource Management is required, if you are interested please see COUPA event #1807. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/029235-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Sep 2024 | | Submission deadline | Not specified | | Future notice date | 30 Jun 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | METROPOLITAN POLICE SERVICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1A 2JL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 12 Sep 2024 at 11:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029235-2024 ## Notice URLs - http://met.police.uk/ - https://supplier.coupahost.com/quotes/public_events?customer=metpolice ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049a4d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049a4d.json.