---
title: "Housing Services & Resident Engagement Surveys"
ocid: "ocds-h6vhtk-049add"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049add"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-049add.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-049add.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WESTMINSTER CITY COUNCIL"
published: "2025-04-23"
---

# Housing Services & Resident Engagement Surveys

Buyer: WESTMINSTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-049add

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049add)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-049add.json)

## Summary

Westminster City Council has awarded a contract for "Housing Services & Resident Engagement Surveys" to Kwest Research Limited. The procurement falls under the "Survey services" industry category and took place via an open procedure. The contract, valued at GBP 610,594, was signed on 31st March 2025 and focuses on surveying housing service users for performance and satisfaction insights in the City of Westminster, located in the UKI32 region. The tender process was initiated through a tender notice, with the award phase concluding and the contract currently in active status.

This contract provides significant opportunities for businesses specialising in survey services to engage with local government projects. Companies that offer comprehensive survey conduction and analysis, particularly those capable of performing detailed satisfaction assessments among housing service users, would be well-suited to compete. Such projects assist in driving business growth by enabling firms to expand their portfolios with government contracts, gain valuable experience in public sector collaboration, and develop expertise that is transferrable to other sectors seeking performance and customer satisfaction insights.

## Notice

Contract award for the delivery of residents' surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

### Lot Information

Lot 1

Delivery of residents' surveys to provide insight on performance and satisfaction amongst housing service users covering Housing Needs service users and social housing tenants and leaseholders in the City of Westminster.

Renewal: 1 year + 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016488-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2025 |
| Submission deadline | 13 Dec 2024 |
| Future notice date | 24 Oct 2024 |
| Award date | 30 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £850,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £610,594 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMINSTER CITY COUNCIL |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1E 6QP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI32 Westminster |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 23 Apr 2025 at 11:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016488-2025
- 13 Nov 2024 at 16:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036765-2024
- 13 Sep 2024 at 13:41 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/029438-2024

## Notice URLs

- http://www.westminster.gov.uk
- https://wcc.ukp.app.jaggaer.com
- https://www.westminster.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-049add. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-049add.json.